Ivey Grace
Savannah,TN
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
6
6
years of professional experience
Work History
Registered Pharmacy Technician
City Drug Store
Parsons, TN
05.2018 - 08.2020
- Checked expiration dates on all medications regularly to ensure freshness of product.
- Labeled containers with correct drug name, strength, dosage form and quantity per instructions from pharmacist.
- Provided customer service in the pharmacy, including answering questions about medications and health care items.
- Compounded sterile products according to established protocols and safety standards.
- Received incoming shipments of medications from wholesalers or manufacturers in accordance with company policies.
- Answered telephones promptly and courteously, responding to inquiries or transferring calls as appropriate.
- Organized medication stock shelves alphabetically and numerically on a regular basis.
- Maintained inventory levels by reordering drugs as needed.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back to customers.
- Verified insurance coverage for prescriptions.
- Maintained accurate records of medications, including dosages, patient information and other related data.
- Assisted pharmacists with preparing and filling prescriptions for patients.
- Input prescription orders into computer system accurately and efficiently.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Educated patients on medication usage, potential side effects, and storage requirements.
Cashier
Food Giant
Parsons, TN
05.2014 - 05.2018
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Some College (No Degree) - Interdisciplinary Studies
The University of Tennessee - Martin
Parsons, TNSkills
- Medication Dispensing
- HIPAA Compliance
- Drug Inventory Control
- Pharmaceutical Calculations
- Pharmacy Operations
- Supply Restocking
- Prescription Filling
- Drug Inventory Management
- Processing Payments
- Stocking Shelves
- OTC Recommendations
- Verifying Orders
- Labeling Prescriptions
- Customer Service
- Merchandise Restocking
- Payment Collection
- Check Processing
- Cash Handling
- Customer Satisfaction
- Customer Inquiries
- Product Knowledge
- Telephone Management
- Cash Management
- Retail Merchandising
- Customer Relationship Management (CRM)
- Positive and Professional
Timeline
Registered Pharmacy Technician
City Drug Store
05.2018 - 08.2020
Cashier
Food Giant
05.2014 - 05.2018
Some College (No Degree) - Interdisciplinary Studies
The University of Tennessee - Martin
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