Ivey Hosch
Jasper ,AL
Summary
Dynamic and dedicated Drive-Thru Team Member at McDonald's, excelling in customer engagement and food preparation. Recognized for maintaining high cleanliness standards and hygiene practices, ensuring a safe and efficient service environment. Collaborated effectively with team members to enhance order accuracy and delivery speed, contributing to a positive customer experience.
Overview
2
2
years of professional experience
Work History
Drive-Thru Team Member
McDonald's Restaurant
Jasper, AL
03.2025 - Current
- Provided excellent customer service in fast-paced drive-thru environment.
- Operated point-of-sale system to process orders efficiently.
- Collaborated with team members to ensure timely order delivery.
- Maintained cleanliness and organization of work area for safety compliance.
- Handled payment transactions and issued correct change with attention to detail.
- Processed drive-thru orders accurately using point-of-sale system and headset communication.
- Prepared food and beverages quickly to maintain smooth drive-thru service.
- Coordinated with kitchen crew to fulfill orders and reduce service delays.
- Verified order accuracy before handoff to improve customer satisfaction.
- Maintained clean, organized drive-thru station and supported food safety standards.
- Assisted customers with menu questions and resolved order issues professionally.
- Adapted to peak-hour demand while sustaining efficient, friendly service.
- Managed drive-thru queue efficiently, directing traffic flow as needed to minimize wait times and ensure a smooth customer experience.
- Processed cash, card, and mobile payments accurately at front counter and drive-thru.
- Entered customer orders into POS system quickly and verified details for accuracy.
- Greeted guests promptly and provided courteous service during busy rush periods.
Education
High School Diploma -
Brilliant High School
Brilliant, AL05-2025
Skills
- Customer engagement
- Food preparation
- Cleanliness standards
- Hygiene practices
Timeline
Drive-Thru Team Member
McDonald's Restaurant
03.2025 - Current
High School Diploma -
Brilliant High School