Ivianeth Pimentel
Houston,TX
Summary
Dynamic and bilingual professional with a proven track record in customer service and property management at First Choice Management Group. Excelled in enhancing tenant satisfaction and streamlining move-in processes. Skilled in Microsoft applications and adept at fair housing regulations. Demonstrated ability to build rapport, ensuring compliance and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
First Choice Management Group
01.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Cashier
Sodexo Food Service
05.2013 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX06-2015
Skills
- Bilingual
- Biliterate
- Proficient in Microsoft
- Customer Service
- Fair Housing Regulations
- Building rapport
Timeline
Leasing Consultant
First Choice Management Group
01.2023 - Current
Cashier
Sodexo Food Service
05.2013 - 03.2014
High School Diploma -
Pasadena Memorial High School
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