Ivianna Saddler-Moore
Nashville,TN
Summary
Professional Healthcare associate with 5+ years of experience specialized in sterilization, clinical procedures, and one-on-one patient care. Highly detail-oriented, offering the ability to assist medical professionals swiftly and decisively. Competent in documenting test results, restocking supplies and managing records supporting efficient facility operations. Seeking to contribute to the organization's success through exceptional customer services and people skills.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator II/ Non-certified Medical Assistant
Envision Physician Services
02.2023 - 11.2023
- Scheduled appointments, registered patients, and served as point of contact for patient questions, concerns and customer service inquires
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Float in Operating Room as a General Surgery observer.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Verified patient insurance coverage
Front Desk Agent
Hutton Hotel
02.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations
- Monitored staff performance and provided feedback and guidance.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Trained new staff members in customer service techniques and hotel operations.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Therapy Assistant Intern
TrustPoint Mental Health Hospital
05.2021 - 02.2022
- Reviewed journals and various recourse actions to collect information on treatment and therapies for various conditions.
- Worked with clinical psychiatrist and physical/Occupational therapist to review patient progress and update treatment plans.
- Observed patients during treatment to compile and evaluate data on patients' responses and progress and reported to physical therapist.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Licensed Pharmacy Tech
Kroger Pharmacy
04.2020 - 08.2021
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
KIPP Collegiate High School
Nashville, TN05.2020
Skills
- BLS/CPR Certified
- Equipment Sterilization
- Monitoring Patient Progress
- Word Processing
- Effective Planning
- HIPAA Compliance
- Customer Service
- Vital Sign Monitoring
- Problem-Solving Skills
- Inventory Management
Personal Information
Title: Medical Assistant Staff
Hobbies and Interests
- Child Care
- Yoga
- Cooking
- Traveling
- Reading
Additional Information
Professional experience as an intern at Matthew Walker Comprehensive Health Center in 2019. There, I was granted the opportunity to shadow several physicians including: OB/GYN, primary care, dentist, and an ophthalmologist. This allowed for direct care with patients, and getting an overall overview of the diverse roles in each physician treatment field. Gynecology was my primary focus, gaining hands-on experience in pap smears, breast exams, and mother-baby contact.
Timeline
Front Desk Coordinator II/ Non-certified Medical Assistant
Envision Physician Services
02.2023 - 11.2023
Front Desk Agent
Hutton Hotel
02.2022 - 01.2023
Therapy Assistant Intern
TrustPoint Mental Health Hospital
05.2021 - 02.2022
Licensed Pharmacy Tech
Kroger Pharmacy
04.2020 - 08.2021
KIPP Collegiate High School
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