Celia Ballesteros
Houston
Summary
Reliable and bilingual Front Office Coordinator with dermatology office experience. Proficient in insurance verification , patient intake , referral requests and high volume call management . Dedicated to delivering organized , companionate and efficient front desk support.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
Texas Dermatology Specialists
Katy, TX
06.2023 - Current
- Manage patient inquiries and appointments which resulted in streamlined scheduling procedures
- facilitate smooth front desk operations by verifying insurance information and managing patient records
- implemented a proactive communication system that reminded patients of upcoming appointments leading to a significant reduction in patient no shows
- Greeting 150+ patients daily while providing new patient paper work , scanning IDs and insurance cards
- managed phones and facilitated over 200+ calls with patients and pharmacy's
- provided spanish/english translation support for patients and medical staff
Medical Assistant Administrative
Sunrise Pediatrics
05.2022 - Current
- Handle 75+ daily inbound calls regarding account payments, appointment setting and patient follow-ups.
- Provide Spanish translation services to patients as needed during visits, follow-ups, and other internal meetings.
- Train and develop new hires using a pre-designed on-boarding program.
- Execute front office duties such as insurance verification, patient check-in, and cash handling.
- Execute additional duties such as taking vitals, pulses and routine blood work
Medical Assistant
Suzanne Bruce Associates
08.2019 - 05.2022
- Coordinated collaboratively with the medical providers and reporting supervisor on both medical and cosmetic sectors to deliver superior patient care
- Prepared patients for examination and treatment, which included: taking patients' vital signs, preparing exam and treatment rooms with necessary instruments, documenting a brief medical history, checking patients charts for pertinent data (i.e. complete medical histories, medications, and allergy information) and communicating information to physician.
- Responsible for accurately documenting information onto the progress note as directed by the physician for particular visits.
- Provided postoperative care instructions and drug samples.
Lead Instructor
KIDS R KIDS
10.2016 - 08.2019
- Created, planned and consistently implemented curriculum activities for both students and staff.
- Helped children develop and strengthen core skills such as thinking creatively, independently solving problems and respecting themselves and others.
- Identified and catered to the background, special needs, interests, learning style and pace of each child.
- Assisted facility with planning community outreach programs, marketing and after-hours activities.
Customer Service Lead
Fashion Outlet
01.2016 - 10.2016
- Managed cash register along with daily balancing, auditing and reconciliation.
- Supervised floor representatives monitoring quality control, customer experience and theft prevention
- Assisted store manager with managing store schedule, time-keeping and other managerial duties.
- Handled inventory auditing, restocking and fulfillment as needed.
Education
Medical Assistant -
PIMA Medical Institute
10.2019
HS Diploma - undefined
Cypress Ridge High School
06.2016
Skills
- BLS/CPR Certified
- OSHA Certified
- HIPAA Compliance Training
- Recording Patient Medical History
- Patient Assessment/Preparation
- Equipment Sterilization
- Fluent in English and Spanish
Timeline
Front Desk Coordinator
Texas Dermatology Specialists
06.2023 - Current
Medical Assistant Administrative
Sunrise Pediatrics
05.2022 - Current
Medical Assistant
Suzanne Bruce Associates
08.2019 - 05.2022
Lead Instructor
KIDS R KIDS
10.2016 - 08.2019
Customer Service Lead
Fashion Outlet
01.2016 - 10.2016
HS Diploma - undefined
Cypress Ridge High School
Medical Assistant -
PIMA Medical Institute