DELACEY J. FLUDD
Bronx,NY
Summary
Proficient in managing front desk operations with a focus on efficiency and customer service. Demonstrates strong communication and organizational skills to address guest inquiries and administrative responsibilities. Proven ability to enhance customer satisfaction and contribute to team objectives in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Rolling Hills Dentistry
06.2024 - Current
- Conducted thorough reviews of invoices prior to client issuance to guarantee accurate billing.
- Performed daily cash drawer reconciliations, ensuring integrity of financial records.
- Managed approximately 40 incoming calls, emails and text messages per day from patients.
- Assisted patients upon arrival, addressing their inquiries to strengthen relationships.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Collaborated with team members to address guest needs and ensure smooth operations.
- Maintained confidentiality standards while managing sensitive client information according to company guidelines.
Front Desk Receptionist
Once Upon a Tooth Pediatric Dentistry
05.2023 - 06.2024
- Greet and check patients in and out of the office
- Schedule appointments for restorative and collect reservation fee for the time
- Assist the dentist and obtain X-rays when needed
- Operate Open Dental and collect copayments for treatment
- Team member managing front desk at the practice
- Manage social media page
- Streamlined operations increasing revenue by 20%
Front Desk Receptionist
Growing Smiles of Voorhees
11.2022 - 05.2023
- Greeted and checked patients in and out of the office
- Verified insurances (both state and private)
- Worked in a fast paced environment with a positive attitude to ensure a great experience
Office Manager
Laser Periodontal Associates of NY
01.2020 - 02.2022
- Entered patient information into Mac Practice
- Managed all schedules and appointments
- Collected copayments for treatment
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Receptionist/Assistant
Bronx Kids Pediatric Dentistry
03.2018 - 12.2019
- Verified insurances and get general breakdown of benefits
- Collected copayments for treatment
- Scheduled appointments and enter patient demographic into Open Dental
- Managed 35% of incoming calls daily
Skills
- Proficient in Microsoft Powerpoint, Word and Excel
- BLS Certified
- Fluent in Spanish
- Time management
- Data entry
- Appointment scheduling
- Front office management
- Sensitive information handling
- Administrative support
- Confidentiality handling
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Coordinator
Rolling Hills Dentistry
06.2024 - Current
Front Desk Receptionist
Once Upon a Tooth Pediatric Dentistry
05.2023 - 06.2024
Front Desk Receptionist
Growing Smiles of Voorhees
11.2022 - 05.2023
Office Manager
Laser Periodontal Associates of NY
01.2020 - 02.2022
Receptionist/Assistant
Bronx Kids Pediatric Dentistry
03.2018 - 12.2019
Similar Profiles
Jessica HarrisJessica Harris
Continuous Improvement Coach/Equity TOSA at Rolling Hills Middle School, CUSDContinuous Improvement Coach/Equity TOSA at Rolling Hills Middle School, CUSD
Brittany Hall-GalbraithBrittany Hall-Galbraith
Payroll Specialist at Rolling Hills Clinic, Paskenta Band of NomlakiPayroll Specialist at Rolling Hills Clinic, Paskenta Band of Nomlaki
Jon KinneyJon Kinney
Behavior Interventionist at Rolling Hills Charter SchoolBehavior Interventionist at Rolling Hills Charter School
Yessica HernandezYessica Hernandez
Store Manager at Rite Aid PharmacyStore Manager at Rite Aid Pharmacy
Erica MannErica Mann
Food Pantry Services at Fortune Society’s 10 Week Transitional Work ProgramFood Pantry Services at Fortune Society’s 10 Week Transitional Work Program