INGRID DICKSON
Emeryville,CA
Summary
Developed innovative solutions for improving time management for new patient intake processes increasing productivity by 55%.
Trained administrative assistants staff successfully reducing turnover by 10%
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator
Spring Fertility
02.2024 - Current
- Opens and closes office, ensuring coffee machine is on and prepared with water and coffee
- Checks patients in and out for appointments and manages clinic-wide schedule/ID and Insurance verification
- Monitors and facilitates patient compliance and readiness for their initial visit
- Schedules a wide array of appointments for patients and anesthesia for the surgical center
- Processes patients’ payments and creates receipt batch for Finance
- Process schedule daily for instructions on how to proceed with each patient scheduled
- Identify abbreviations, email encryptions for processing emails to patients and inhouse staff
- Scanning documents, including insurance cards and identification cards or passports
- Stocking and restocking snacks and drinks, loading and unloading the dishwasher
- Managing hang boxes for LabCorp
- Communication regularly via Teams with staff
- Various other responsibilities pertaining to front desk coordination
Contract Work – Daniel and Hilary Goldstine, PhD
Berkeley Therapy Institute
10.2018 - 08.2023
- Streamlined billing and payment processing, new patient processing, and administrative tasks.
- Managed patient notes via dictation, entered all patient notes to Insync system, oversaw all patient insurance issues.
- Provided a broad range of clinical administrative support across multiple ad hoc projects.
Lead Administrator
Berkeley Therapy Institute
04.2018 - 08.2023
- Managed the comprehensive invoicing process to ensure timely transactions.
- Expedited electronic claim processing, boosting accuracy and reducing turnaround time.
- Oversaw patient statement management, processing unapplied credit balances efficiently.
- Resolved insurance issues diligently, minimizing coverage and reimbursement delays.
- Enhanced patient processing with efficient onboarding and documentation systems.
- Coordinated patient scheduling precisely, handling ad hoc assignments.
- Optimized patient encounter notes management for better organization.
- Managed insurance verification, providing seamless patient coverage.
Administrative Assistant
Berkeley Therapy Institute
04.2018 - 08.2023
- Managed charge posting for 4 physicians, inputting charge and ICD 10 codes for 15 patients daily to continually ensure accurate and efficient billing processes.
- Expedited claim processing, diligently addressing rejections and re-billing, involving meticulously examining each submitted document for a renowned mental health facility.
- Organized mail operations efficiently, ensuring timely sorting, distribution, and dispatch.
- Improved operations by preparing daily schedules, pulling charts for healthcare providers, and facilitating prescription requests via fax, Rcopia, and provider communication.
- Coordinated refills with pharmacies and expertly maintained patient records.
- Devised and maintained a streamlined system for handling new patient inquiries via phone, text, and emails, providing prompt and precise information and compassionate communication.
- Streamlined patient billing with Insync, optimizing batch payments and processing.
- Efficiently processed insurance, patient payments, and managed online deposits.
Care Coordinator
Brown and Toland Physicians
07.2015 - 03.2018
- Fostered effective communication with Health Plans, Behavioral Health organizations, Brown and Toland Medical Director, and Care Management team about readmitted members.
- Spearheaded care call transition through conducting phone interviews with post-discharge patients, ensuring timely medical equipment delivery and follow-up appointments.
- Bolstered Care Management team support via ensuring the precise entry of home health authorizations, equipment requests, social services, and member mailings.
- Streamlined case management by analyzing, evaluating resources, and implementing a prioritized system to deliver excellent service to patients, families, and physicians.
- Precisely screened candidates for Sutter Health Complex Care Management eligibility.
Administrative Assistant, Credentialing Department
Brown and Toland Physicians
07.2015 - 11.2016
- Coordinated efficient meetings via Outlook, accommodating team members’ schedules and preferences while prioritizing goals and steering cross-functional team collaborations.
- Established SOPs through researching best practices and updated CPMC/St. Luke’s Physician information and data from monthly rosters by reviewing and cross-referencing documents.
- Audited the files checklist meticulously, supervised department supply orders, guaranteed necessary materials and resources, and developed a detailed, user-friendly database report.
- Digitized licenses and malpractice insurance data in CACTUS for all providers.
- Assisted the Credentialing Specialist with creating initial and re-credentialing packets.
- Streamlined query management to deliver efficient, organized updates.
Education
Masters, Accelerated Program - undefined
Argosy University Online
Bachelor of Science - Business Administration
Aspen University Online
Skills
Technologies: Microsoft Excel, Greenway Intergy, InSync, CACTUS, Outlook, Rcopia, Microsoft Word, Microsoft PowerPoint, Adobe Acrobat, QuickBooks, Skype, DocuSign, Microsoft Teams, IDEAS, Azalea
TECHNOLOGIES & AWARDS
Awards: Member of the National Society of Collegiate Scholars since 2016; Member of the Delta Epsilon Tau Honor Society at Aspen University since 2021
Timeline
Front Desk Coordinator
Spring Fertility
02.2024 - Current
Contract Work – Daniel and Hilary Goldstine, PhD
Berkeley Therapy Institute
10.2018 - 08.2023
Lead Administrator
Berkeley Therapy Institute
04.2018 - 08.2023
Administrative Assistant
Berkeley Therapy Institute
04.2018 - 08.2023
Care Coordinator
Brown and Toland Physicians
07.2015 - 03.2018
Administrative Assistant, Credentialing Department
Brown and Toland Physicians
07.2015 - 11.2016
Masters, Accelerated Program - undefined
Argosy University Online
Bachelor of Science - Business Administration
Aspen University Online