Ivis Baca
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm also a qualified security officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. I am well familiar with the Frost Science Building, and I place a high value on collaboration and teamwork.
Overview
4
4
years of professional experience
Work History
Security Officer
Frost Science
Miami, FL
12.2023 - Current
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated communication systems between officers stationed throughout the facility.
- Searched bags manually to identify prohibited items and contraband.
- Maintained high levels of alertness throughout shifts.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Completed incident reports to record security or loss prevention incidents.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Provided friendly and professional assistance to employees, visitors and customers.
Guest Experience
Frost Science
Miami, FL
06.2023 - 12.2023
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Generalist
Macy's
Miami, FL
06.2022 - 01.2023
- Promoted special offers and discounts to encourage additional purchases.
- Participated in team meetings and training sessions.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
- Demonstrated product features to customers.
- Assisted customers with finding the right product for their needs.
- Offered suggestions for additional items that may be of interest to customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Certificate - Homeland Security
Miami Dade College
Miami, FL12-2024
High School Diploma -
Dade Prep Academy
Miami, FL06-2022
Skills
- Customer service
- Conflict resolution
- Time management
- Guest experience support
- Team collaboration
- Security guard license
- Effective communication
- Problem solving
- Product knowledge
- Surveillance monitoring
- Crowd control
- Communication skills
- Safety procedures
- Incident reporting
References
- Shaleen Godfrey - 305-434-9611 - Security Operations Manager
- Harry Santamaria - 305-434-9507 - Vice President of Guest and Security Operations
- Grace Molina - 786-644-2005 -Director of Guest Experience and CRM
Education and Training
other,other
Timeline
Security Officer
Frost Science
12.2023 - Current
Guest Experience
Frost Science
06.2023 - 12.2023
Generalist
Macy's
06.2022 - 01.2023
High School Diploma -
Dade Prep Academy
Certificate - Homeland Security
Miami Dade College