Ivón Jaimes-Tello
Franklin Park,IL
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
8
8
years of professional experience
Work History
Human Resources Coordinator
ND Paper
05.2025 - Current
- Coordinated recruitment processes for a new entity we were opening. Including job postings and candidate screening.
- Managed employee onboarding, ensuring compliance with company policies and procedures.
- Facilitated training sessions to enhance staff skills and knowledge retention.
- Streamlined HR processes by implementing new software systems for improved efficiency.
- Provided support in performance management, assisting managers with evaluations and feedback processes.
- Developed employee engagement initiatives to foster a positive workplace culture.
- Analyzed HR metrics to identify trends and recommend strategic improvements.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Developed and maintained employee handbook, updating policies as necessary. Included 3 company codes I oversaw.
- Facilitated exit interviews, gathering valuable feedback for organizational improvement.
- Managed 2-4 company code payroll processing, ensuring accuracy.
Customer Service Representative
ND Paper
12.2022 - 05.2025
- Handled 52 customer accounts accordingly to their needs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed 20 + orders efficiently, ensuring accurate entry into company systems.
- Assisted in training new staff on customer service protocols and procedures.
- Implemented feedback mechanisms to enhance customer satisfaction and service delivery.
- Coordinated with cross-functional teams to address escalated customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Safety Administrator
Integrated Industries
01.2020 - 12.2022
- Communicated with drivers regarding requirements needed for hiring process (Personal information etc.)
- Assisted drivers with roadside inspection through the phone.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Researched and answered regulation-related questions.
- Monitored safety standard and regulation changes, disseminating updated information.
- Maintained records for more than 20 drivers documenting safety audits and accidents.
Pre-Makes Leader
Little Caesars, Crewmember
01.2018 - 01.2020
- Maintained knowledge of current menu items garnishes, ingredients, and preparation methods
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special request
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Packaged and stored food products appropriately for proper handling and preservation.
- Followed recipes and customer requests to prepare meals.
- Worked in fast-paced, ever-changing environment.
Education
Bachelor of Arts - Psychology
The Chicago School of Professional Psychology
Chicago, IL06.2024
Associates - Arts
Wilbur Wright College
Chicago, IL05.2019
High School Diploma -
CICS Northtown Academy
Chicago, IL06.2017
Skills
- Customer Service
- Problem Resolution
- Critical Thinking
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Adaptable
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- HR policies compliance
- Onboarding coordination
- Payroll processing
- Recruiting
- ADP & SAP
- Compliance
LANGUAGES
English: Professional
Spanish: Native/Bilingual
Timeline
Human Resources Coordinator
ND Paper
05.2025 - Current
Customer Service Representative
ND Paper
12.2022 - 05.2025
Safety Administrator
Integrated Industries
01.2020 - 12.2022
Pre-Makes Leader
Little Caesars, Crewmember
01.2018 - 01.2020
Associates - Arts
Wilbur Wright College
Bachelor of Arts - Psychology
The Chicago School of Professional Psychology
High School Diploma -
CICS Northtown Academy