Ivon Carbone
Napa,California
Summary
Results-oriented Lead Instructor focused on helping New Flight Attendants students excel. Provides educational resources to meet all skill levels. 8 years of Lead instructor, instructional experience.
Instruct/guide new hire flight attendants on Federal Aviation Administration(FAA) regulations/other safety regulations per Airline carriers. Follow procedures/protocols per FAA/Airlines. Accomplished Flight Attendant offering over 11 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
12
12
years of professional experience
Work History
Lead Instructor
SkyWest Airlines
02.2016 - Current
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
- Incorporated real-world examples into lessons, connecting abstract concepts to students'' everyday lives.
- Participated in professional development workshops to stay current on educational trends and best practices, applying new knowledge to enhance teaching methods.
- Reviewed class and student records to identify improvement opportunities.
Flight Attendant
SkyWest Airlines
10.2012 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
California ABC/RBS Alcohol Seller Server Course - Certificate: Server ID: 313464098
Courses For Servers
2021 Guadalupe St. Suite 260 Austin TX 7870503.2024
Associate of Arts - Natural Sciences
Merced College
Merced, CA05.2011
Skills
- Relationship Building
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Professional Appearance
- Public Speaking
- Adaptive Learning
- Interpersonal communications
- Safety Protocols
- Conflict Resolution
Languages
Spanish
Full Professional
Timeline
Lead Instructor
SkyWest Airlines
02.2016 - Current
Flight Attendant
SkyWest Airlines
10.2012 - Current
California ABC/RBS Alcohol Seller Server Course - Certificate: Server ID: 313464098
Courses For Servers
Associate of Arts - Natural Sciences
Merced College
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