Ivon Dominguez Cardoso
Astoria,NY
Summary
Dynamic and detail-oriented Front Desk Receptionist. Expert in insurance verification and fluent in Spanish, facilitating effective communication with diverse patients. Proven ability to enhance patient flow and resolve billing discrepancies, ensuring a seamless experience in fast-paced medical environments.
Overview
10
10
years of professional experience
Work History
Call Center Operator & Dr. Stitch Daytime agent
NYPSG-Physicans Administrative & Billing Ser
New York, NY
05.2023 - Current
- Knowledgeable on insurances
- Flexible with schedule
- Additional line for on call service providing immediate treatment for urgent inquiries. Coordinate with our physicians, office or hospital and parents to meet for prompt care.
- Provides detailed reports in a timely manner
- Strong understanding of doctors expectations
- Collaborated with physicians and medical team to clarify translation requirement. (Obtain pre operative information , assist during consults, go over quotes with patient care coordinator and patient)
- Ability to high volume calls and handle efficiently
Front Desk Receptionist
Park Ave Medical
Manhattan, NY
01.2020 - 05.2023
- Greeted and assisted patients with essential information while maintaining a welcoming tone with proactive assistance.
- Handled high volume incoming calls and inquiries ranging from pharmacies, radiology , medical practices.
- Processed insurance verification and billing inquiries. Resolved billing discrepancies promptly.
- Coordinated with medical staff to ensure timely patient flow and adherence to clinic protocols.
- Scheduled, coordinated and confirmed appointments
- Communicated and assisted with Spanish speaking patients daily. Facilitated communication between physicians and patients.
- Processed authorization requests efficiently for surgeries, radiology, medication.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Front Desk Receptionist
Raveco Medical
Forest Hills, NY
06.2016 - 09.2019
- Knowledgeable on insurances
- Flexible with schedule
- Additional line for on call service providing immediate treatment for urgent inquiries. Coordinate with our physicians, office or hospital and parents to meet for prompt care.
- Provides detailed reports in a timely manner
- Strong understanding of doctors expectations
- Collaborated with physicians and medical team to clarify translation requirement. (Obtain pre operative information , assist during consults, go over quotes with patient care coordinator and patient)
- Ability to high volume calls and handle efficiently
Education
Bachelor of Arts - Psychology
Queens College
Flushing, NY02.2014
Skills
- Customer service/ phone etiquette
- Fluent spanish
- Medical translation
- Multitasking/organization
- Microsoft office (Office, Word, Excel)
- Insurance verification/authorization
Timeline
Call Center Operator & Dr. Stitch Daytime agent
NYPSG-Physicans Administrative & Billing Ser
05.2023 - Current
Front Desk Receptionist
Park Ave Medical
01.2020 - 05.2023
Front Desk Receptionist
Raveco Medical
06.2016 - 09.2019
Bachelor of Arts - Psychology
Queens College