Brittany Riggs
Mesa,AZ
Summary
Energetic Call Center Collection Agent with strong time management skills who thrives in a fast-paced, dynamic environment.
Overview
11
11
years of professional experience
Work History
Call Center Collection Agent
GC Services
Mesa, AZ
10.2013 - Current
- Collection Agent for Jewelry accounts for customers such as Kay Jewelers, Jared, Zales and J.C. Jewelers.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
- Highest rate of collection on serious past due accounts month after month
Education
GED - undefined
Stimson Learning Center
Hacienda Heights, CA2013
Skills
- Multi-line phone operation proficiency
- Customer interface expertise
- Adheres to customer service procedures
- Strong problem solving aptitude
- Persuasive speaker
- Customer service award
- Proficient in Microsoft office
- Articulate and well-spoken
- Excellent communication skills
- Professional phone etiquette
- Flexible
- Accurate and detailed
- Works well under pressure
- Pleasant demeanor
- Team building
- Quick Learning Skills
Timeline
Call Center Collection Agent
GC Services
10.2013 - Current
GED - undefined
Stimson Learning Center