Rebecca Bara
Benbrook,TX
Summary
I am a loyal and dedicated individual who has ambition to succeed in any given environment, although I have extensive experience in the customer service and collection industry I love to learn and I am always up to a challenge whatever the situation. I get along well with others. I am seeking a position where I can develop and excel while giving my best to an employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collection Representative
Regional Acceptance
Arlington, TX
09.2009 - 08.2010
- Call on delinquent accounts manually and by a dialer
- Assist customers with Extension, Payment plans and deferrals
- Request field chases
- Skip trace
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
Customer Service/Collection Representative
Origen Financial LLC
Fort Worth, TX
11.2004 - 02.2009
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed high call volume with tact and professionalism.
- Assist delinquent customers with payment plans, extension or deferrals.
- Made calls manually and from a dialer
- Skip trace
- Met or exceeded service and quality standards every review period.
- Answered a constant flow of customer calls
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
Loan Officer/Collection Representative
Justice Finance
Grand Prairie, TX
03.1998 - 09.2002
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Maintained friendly and professional customer interactions.
- Call on past due accounts manually.
- Reported to credit Bureau
- Field chase
- Post payments
- Balance Drawers
Education
High School Diploma - undefined
Sam Houston HS
1994
Skills
- Skilled in call center operations
- Multi-line phone operation proficiency
- Exceptional workflow management
- Adheres to customer service procedures
- Extensive history with predictive dialers
Certification
FDCPA Certified
Timeline
Collection Representative
Regional Acceptance
09.2009 - 08.2010
Customer Service/Collection Representative
Origen Financial LLC
11.2004 - 02.2009
Loan Officer/Collection Representative
Justice Finance
03.1998 - 09.2002
High School Diploma - undefined
Sam Houston HS
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