Summary
Overview
Work History
Education
Skills
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Accomplishments
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Ivon Gonzalez

Ivon Gonzalez

NJ

Summary

Innovative professional with 15+ years of management expertise. A track record of increasing responsibilities in the field of Project Management and Information Technology. A documented performer with extensive technical proficiency covering a wide range of applications and platforms. Proactive bilingual leader with experience in multicultural environments. Outstanding presentation, leadership, and communications skills

Overview

25
25
years of professional experience

Work History

Epic Project Manager-Contracted

Children's Of Alabama Hospital
Birmingham, AL
12.2021 - 06.2023
  • Planning the project schedule and milestones (including Epic link and Community Connect) during the planning phase for the 12 ambulatory practices project. ● Managing stakeholders, team members, and client contacts throughout the project to ensure smooth operation. ● Acting as the main point of contact for all issues related to the project. ● Ensuring that the project is completed on time, within budget, and meets quality standards. ● Communicating with other departments and teams within the organization to ensure that the project is aligned with corporate goals. ● Assessing employee performance to ensure that team members are meeting their responsibilities and deadlines. ● Managing the risks associated with the project by anticipating potential challenges and taking steps to mitigate them. ● Determining how to allocate resources effectively in order to meet the project’s goals. ● Achieved project deadlines by coordinating with the clinical directors to manage performance. ● Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Senior Healthcare IT Project Manager-Contracted

White Plains Hospital Center
White Plains, NY
04.2021 - 07.2021
  • Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. ● Assisted hospital staffs to resolve issue in connection with inpatient go live/command center ● Directs technological research by studying organization goals, strategies, practices, and user projects. ● Responsible for Leading the new Epic go-live initiative with Montefiore Health System and White Plains hospital for The Center for Ambulatory and Surgery Services including Ambulatory Surgery, EP Cardiology,Endoscopy, Urology, Infusion Center, Vascular, Wound Center, Orthopedics, Surgery Specialties, ENT and The Plastic Surgery Center. ● Responsible for the integrations of the following systems: Glover-credit card devices, BCA-Business Continuity Access, DataMediatOR-Our EHR connectivity solution that allows bidirectional communication with the EMR, and GE Vital Signs monitors in all ambulatory and inpatient locations. ● Completed Ambulatory projects by coordinating resources and timetables with user departments and data centers. ● Coordinated all data migration, technical dress rehearsal, and LRS printer solutions implementation across the enterprise ● Analyze business needs presented by users and recommend technical solutions with the completion timeline. ● Created and maintained support work schedules for the projects. ● Assisted the Chief Medical Information Officer with the Physician Onboarding Process and dealt with Physician stakeholders daily ● Organizes and guides project operations using methodologies accepted by White Plains hospital ● Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in weekly meetings.

Software Application Manager

Freelance Physicians Services
Cliffside Park, NJ
01.2020 - 04.2021
  • Providing Software and break fix support for small and medium businesses, both remote and on-site. ● Assist operations lead and project managers with critical troubleshooting and management tasks. ● Conducted performance review for the team. ● Developed and tested updates. ● Mentoring clients/users in the EMR content technology practice. ● Analyze business needs presented by users and recommend technical solutions with the completion timeline.

Project Manager

Englewood Hospital
Englewood, NJ
04.2019 - 01.2020
  • Analyze business needs presented by users and recommend technical solutions with the completion timeline. ● Maintain the organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans. ● Produce detailed timelines and implement effective project control for each Epic software release. ● Partners with administration to oversee the delivery of solutions and appropriately escalates risks and issues. ● Organizes project teams and sets project priorities. ● Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, implementations, finding problems, and anticipating organizational requirements. ● Work with the application team to ensure applications are well supported and implementations are properly executed. ● Provides overall direction and guidance, coordinates schedules and related project activities to ensure the work and documentation meet proper departments/service line standards. ● Participates in all hardware and software evaluations and supports vendor contracts. ● Managing Change Control database to capture change requests and monitoring for completeness ● Analyze complex business problems and specify the functionality of solutions; Provide technical expertise in identifying, evaluating, and developing modules and procedures that meet user requirements. ● Understands Epic workflow practices/data migration and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities. ● Directs the day-to-day operations of the assigned area(s) of responsibility, including the allocation of resources and staff. Collaborates with senior leadership and department managers to develop reporting mechanisms and communication processes to assure all stakeholders are aware of, engaged in, and fully support patient experience improvement strategies. ● Responsible for the management and oversight of call center functionality, with a major focus in ensuring the IT Customer Service Help Desk uses within the most efficient, and quality focused manner. ● Provides customer implementation guidance with regards to Nuance Dragon DMO application needs during new customer implementations and upgrades based on best practice experience. ● Served as primary mentor for lead IT analyst, providing technical guidance and oversight, and acting as a point of escalation.

Project Manager

Bon Secours Mercy Health
Suffern, NY
11.2012 - 03.2019
  • Project manager for multiple Epic EMR implementations, including Ambulatory practices and Epic inpatient ● Created and maintained HRIS and UltiPro to help with the hiring and people management process for all projects ● Participates in current state mapping and future state Epic workflows development, application design, application integration, and ongoing support activities. ● Perform in-depth analysis of clinical workflows, data collection, and other technical issues associated with the use of vendor software. ● Coordinate and track all information technology/Epic and security-related audits including the scope of audits, timelines, auditing agencies and outcomes. ● Delivered various issue and financial reports to clients/stakeholders ● Participates in all Enterprise design and validate all implementation sessions including: Epic Ambulatory, Epic Cadence, Epic Prelude, Epic My Chart, EPIC Honor Roll/Star programs, Epic Care Everywhere (Community Connect) and Epic Care link. ● Provide oversight to several project teams and ensure projects meet budget, timing, client expectations and organizational standards. ● Responsible for implementing more then 80 ambulatory practices in NY, NJ and PA areas.

System Analyst II

Nyu Langone
New York, NY
04.2012 - 11.2012
  • Responsible for formulating and defining system scope and goals, devising and/or procedures to solve complex problems. ● Analyze, build, and modify clinical, technical, and administrative systems. ● Successfully completed assignment tasked with implementing and supporting the Epic application for departments of Otolaryngology and ENT. This assignment included participation in critical work in project planning, system workflow, analysis design, documentation and build configuration. ● Participated in design and testing procedures prior to implementation of software applications. ● Recommend areas of process improvement or workflow optimization. ● Assisted hospital staff to resolve issues in connection with the command center. ● Supported hospital staff at Epic go-live-elbow to elbow.

System Analyst Lead

Hackensack UMC
Hackensack, NJ
01.2009 - 04.2012
  • For two years I was the primary EPIC Build System Analyst for the Ambulatory Clinical Documentation team and completed build tasks including: Navigator Templates, Profile Settings, User Roles, Menus, Charge Captured, Doc Flow sheets, Synopsis, Smart tools, Charting tools for clinical documentation and In Basket pools. ● Participate in design, validation and QA testing procedures prior to implementation of software applications. ● Assist users with the management of clinical, financial and administrative data; provide system support to users during scheduled and unscheduled downtime periods. ● Collaborated with subject matter experts, end users, administrators and IT staff to analyze processes and workflows and devise effective processes transition for successful implementation rollouts. ● Assisted Principal Trainers in the education and training of all organizational employees. ● Analyzed evaluations and provided recommendations for improvements in training plans o Ambulatory Modules trained were: RN/MA Sessions: Rooming a patient, Provider Sessions: Reviewing and basic charting, working with the schedule, note writer, placing orders, telephone encounter workflows, results follow up, addenda/abstract encounters, in-basket, flowsheet documentation and using smart tools. o Provide communications to project teams and other departments. o Prepare and deliver curriculum for medical staff o Provided Go-live support to multiple departments

Consumer Affairs Specialist

Hackensack UMC
Hackensack, NJ
01.1998 - 01.2009
  • Evaluate and direct operations, programs, processes, practices and/or constructions in more then five different medical center locations to ensure projects are built within budget. ● Conduct monthly rounds and site surveys to ensure that the physical accommodations for patients within the hospital center are maintained up to standards as they relate to appearance, cleanliness, and proper functioning in all 775 patient rooms. ● Oversee more than 100 staff (i.e., Plant Operations, Environmental Services, Telecommunications, TVR Communications, CDT System, Corporate Facilities Design and Construction) to ensure acceptable performance of assigned job and duties and continued compliance with the administrative policy manual. ● Collaborate with leaders of various departments to ensure projects are managed appropriately according to medical center standards (i.e., furniture positioning and replacement, TV upgrade, posting of required notices, carpet replacement, patient room, lounge and private office set up). ● Oversight of building equipment operations in conjunction with the supervisor of building services. ● Draft and deliver all operational budgets on schedule. ● Develop standard operating procedures guiding all maintenance, environmental, biomedical and telecommunication staff to follow when working in environmentally sensitive areas which is now hospital policy. ● Implement all maintenance and general procurement of material, scheduled installations, and oversee repairs are accomplished in a safe and timely manner. ● Formulate and implement preventative maintenance programs for building maintenance/codes. Supervise and coordinate vendor contracts for building services. ● Manage the maintenance of accurate records with regard to project plans. ● Devise and execute innovative facility management policies and procedures to improve training programs and quality control. ● Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of trends and technologies. ● Coordinate with Corporate Compliance the updating of all required notices throughout the facility. ● Spearhead a diverse range of facilities services and assist in developing office/lounges standards to improve overall quality and effectiveness. ● Coordinate movers, telecommunication installations, reconfiguration and removal of cubicle, private office and family lounges/lobby areas. ● Develop and direct the “room a day” program, which resulted in the rotation maintenance of rooms in an efficient manner reducing the downtime of rooms by 80%.

Education

Master of Science - Political Science And Government

Rutgers The State University
Newark, NJ

Skills

  • Knowledge of hospital environment and how vital work flows are to Epic processes
  • Ability to work with key client stakeholders to construct appropriate teams from a skill set level
  • Recommend appropriate quantity of staff to achieve the appropriate level of go-live support
  • Identify the strongest team members and works with them to develop them as team leads
  • Realizes the importance of keeping key stakeholders apprised of mission critical issues
  • Implemented and optimized 100 Epic Ambulatory and inpatient go lives, ranging from a single clinic to 1000 bed hospitals

Project Management Tools

  • SharePoint
  • Box
  • Excel
  • Teams
  • Agile/Lean
  • Microsoft Project
  • Smartsheet
  • Jira
  • UltiPro
  • HRIS

Professional Certifications

7 Steps to Effective Performance Management Conversations-2019, Fundamentals, Run Projects Effectively-2019 and Growth Team Management-how to build and grow a team- 2019. Technical Applications: Credential EMR Software Trainer certified (Hackensack University Medical Center and Bon Secours Mercy Health), EpicCare Ambulatory certified version 2009-2015, Epic My Chart certified version 2010-2015, and Epic Orders Transmittal certified version 2015. 

Timeline

Epic Project Manager-Contracted

Children's Of Alabama Hospital
12.2021 - 06.2023

Senior Healthcare IT Project Manager-Contracted

White Plains Hospital Center
04.2021 - 07.2021

Software Application Manager

Freelance Physicians Services
01.2020 - 04.2021

Project Manager

Englewood Hospital
04.2019 - 01.2020

Project Manager

Bon Secours Mercy Health
11.2012 - 03.2019

System Analyst II

Nyu Langone
04.2012 - 11.2012

System Analyst Lead

Hackensack UMC
01.2009 - 04.2012

Consumer Affairs Specialist

Hackensack UMC
01.1998 - 01.2009

Master of Science - Political Science And Government

Rutgers The State University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Certified-AMB, MyChart and Orders Transmittal

Quote

"Don't let anyone treat you like you're ordinary"
Ivon Gonzalez

Software

Excel

Microsoft Project

Sharepoint

Teams

Smartsheet

Jira

UltiPro

HRIS

Accomplishments

  • Implemented and optimized 100 Epic Ambulatory and inpatient go lives, ranging from a single clinic to 1000+ bed hospital
  • Resolved product issue through consumer testing.
  • Supervised team of 100+ staff members.

Languages

Spanish
Bilingual or Proficient (C2)

Interests

Writing

Reading

Cake Baking

Art

Travel

Photography

Affiliations

Project Management Institute

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Ivon Gonzalez