Ivon Lugo
Miami,FL
Summary
Proven Customer Service Representative at Del Toro Insurance, adept in problem-solving and computer proficiency, enhanced customer loyalty through empathetic complaint resolution. Excelled in high-stress situations, ensuring client satisfaction and privacy. Skills in active listening and policy management contributed to a notable increase in repeat business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Del Toro Insurance
03.2006 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Education
GED -
Jose Antonio Echevarria
La Habana 06.1994
High School Diploma -
Andres Lujan
San Miguel De El Padron , La Habana 06.1989
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Computer Proficiency
Certification
4-40 customer representative license
Timeline
Customer Service Representative
Del Toro Insurance
03.2006 - 05.2022
GED -
Jose Antonio Echevarria
High School Diploma -
Andres Lujan
4-40 customer representative license
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