Summary
Overview
Work History
Education
Skills
Timeline
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Ivona Sugarevska

Blacklick,OH

Summary

Driven by a results-focused approach, I leveraged my analytical and problem-solving skills at JPMorgan Chase to significantly reduce fraud instances and undergraduate coursework. Motivated to join a group of seasoned business analysts and cross function teammates, where i anticipate growth and the chance to prove my abilities by reaching business goals.

Overview

4
4
years of professional experience

Work History

Fraud Specialist 1

JPMorgan Chase
02.2023 - Current
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.

Teller

PNC Bank
01.2021 - 02.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Customer Service Representative

Huntington National Bank
09.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Business Essentials -

Ecornell
Ithaca, NY
06.2024

Skills

  • Research and Analytical skills
  • Problem solving
  • Data visualization: Excel, Google Sheets
  • Critical thinking
  • Research, Forecasting
  • Business Intelligence

Timeline

Fraud Specialist 1

JPMorgan Chase
02.2023 - Current

Teller

PNC Bank
01.2021 - 02.2023

Customer Service Representative

Huntington National Bank
09.2020 - 01.2021

Business Essentials -

Ecornell

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Ivona Sugarevska