LATRINA SMOTHERMAN
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Fraud Specialist 1
Chase Bank
01.2024 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
Fraud Operations Specialist
CITI Bank USA
05.2022 - 01.2024
- Reviewed customer accounts for suspicious activity and fraudulent transactions.
- Collaborated with other departments to ensure proper resolution of fraud claims.
- Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Served as primary contact for fraud claim inquiries.
Stylist Supervisor
Hair Club For Men And Women
07.2017 - 05.2022
- Managed and trained a team of 10 stylists, ensuring they provided exceptional customer service.
- Created weekly schedules for the staff, assigning tasks and managing workloads accordingly.
- Maintained inventory levels by ordering supplies, restocking shelves, and tracking stock levels.
- Monitored daily operations of the store, ensuring compliance with all safety regulations and procedures.
- Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
Diabetes Sales Specialist
Medtronics, Inc.
08.2015 - 04.2022
- Provided technical advice and troubleshooting assistance for customers using diabetes products.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
Education
High School Diploma -
E.L Broady Academy
San Antonio, TX05.2003
Skills
- Data entry
- Critical Thinker
- Excellent Communication Skills
- Account Information Review
- Telephone and Email Etiquette
- Fraud Identification
- Proficient With Microsoft Outlook, Excel, WORD, TEAMS
- Telephone and email etiquette
- Verbal and written communication
Education and Training
other
Timeline
Fraud Specialist 1
Chase Bank
01.2024 - Current
Fraud Operations Specialist
CITI Bank USA
05.2022 - 01.2024
Stylist Supervisor
Hair Club For Men And Women
07.2017 - 05.2022
Diabetes Sales Specialist
Medtronics, Inc.
08.2015 - 04.2022
High School Diploma -
E.L Broady Academy
Similar Profiles
Megan McGonigleMegan McGonigle
Branch Operations Lead at Chase BankBranch Operations Lead at Chase Bank
Adolfo HuertaAdolfo Huerta
Business Banker at Chase BankBusiness Banker at Chase Bank
Janet CorralesJanet Corrales
Bilingual Account Specialist at Chase BankBilingual Account Specialist at Chase Bank