LATRINA SMOTHERMAN
San Antonio
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Fraud Specialist 1
Chase Bank
01.2024 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Ensured compliance with all applicable laws, regulations, standards and guidelines pertaining to anti-fraud efforts.
- Collaborated with other departments such as legal, compliance and audit in order to ensure compliance with applicable laws and regulations.
Fraud Operations Specialist
CITI Bank USA
05.2022 - 01.2024
- Reviewed customer accounts for suspicious activity and fraudulent transactions.
- Collaborated with other departments to ensure proper resolution of fraud claims.
- Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Served as primary contact for fraud claim inquiries.
Diabetes Sales Specialist
Medtronics, Inc.
08.2015 - 04.2022
- Provided technical advice and troubleshooting assistance for customers using diabetes products.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Educated healthcare providers on diabetes management products and solutions.
- Organized educational workshops for healthcare professionals on diabetes care.
- Performed regular visits at hospitals, clinics or pharmacies within designated territory to ensure that Diabetes treatments are properly displayed according to company standards.
Education
High School Diploma -
E.L Broady Academy
San Antonio, TX12-2012
Some College (No Degree) - Certificate of Nursing
Galen College of Nursing
Louisville, KYSkills
- Data entry
- Critical Thinker
- Excellent Communication Skills
- Account Information Review
- Telephone and Email Etiquette
- Fraud Identification
- Call management
- Professionalism
- Problem-solving abilities
- Proficient with Microsoft Outlook, Excel, Word, and Teams
- Telephone and email etiquette
- Verbal and written communication
- Compliance management
- Data analysis
- Insurance confirmation
- Case management
- Detail-oriented
- Self motivation
Education and Training
other
Timeline
Fraud Specialist 1
Chase Bank
01.2024 - Current
Fraud Operations Specialist
CITI Bank USA
05.2022 - 01.2024
Diabetes Sales Specialist
Medtronics, Inc.
08.2015 - 04.2022
High School Diploma -
E.L Broady Academy
Some College (No Degree) - Certificate of Nursing
Galen College of Nursing