Jasmine Woodard
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security or Fraud position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Fraud Specialist 1
Woodforest Bank
06.2024 - 09.2024
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decisionmaking.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
Flex Officer
United Protective Services
04.2024 - 06.2024
- Mitigated risks for clients through consistent monitoring of surveillance equipment and prompt response to incidents.
- Reduced instances of theft or vandalism by implementing proactive measures such as employee awareness programs and physical barriers.
- Enhanced security measures by conducting thorough site assessments and identifying potential vulnerabilities.
- Contributed to team success by actively participating in continuous training sessions aimed at improving overall performance.
- Enhanced security coverage by efficiently rotating between various client sites as needed.
- Assisted in reducing property loss and vandalism by promptly reporting suspicious activities to the proper authorities.
- Developed strong relationships with local community members, fostering trust and cooperation that ultimately enhanced overall security efforts.
- Provided exceptional customer service to clients through professional interactions and clear communication of security protocols.
Processing Associate/Fraud Specialist
GenPact
07.2023 - 02.2024
- Assessed the operating process of financial review and fraud identification to find flaws, optimize workflow and prevent fraud
- Conducted risk assessment on individual transactions
- Produced frequent reports documenting the status of financial assets, the transaction record, risk assessment and other potential avenues of fraud.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
Fraud Specialist
FIS GLOBAL
12.2019 - 06.2023
- Responsible for tracking and monitoring illegal transactions on customers financial accounts
- Work with mainframe and online systems to file fraud disputes and ACH debits as well as ATM transactions
- Provide assistance to victims of identity theft
- Write reports, document evidence
- Maintain database of customer personal data and theft case information for timely retrieval and analysis
- Provide necessary counseling and education regarding theft cases to potential victims.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Streamlined reporting procedures for suspected fraudulent activities, enabling quicker response times and resolutions.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
Fraud Specialist
WORLDPAY
12.2019 - 06.2023
- Provide assistance to victims of identity theft
- Provide necessary counseling and education regarding theft cases to potential victims
- Collect information on theft from victim by phone or by direct interaction
- Analyze the identity theft information to understand the seriousness of the theft
- Maintain database of customer personal data and theft case information for timely retrieval and analysis
- Analyze customer statements, affidavits and evidences to resolve identity theft cases and claims.
Upscale Security Guard
G4S Secure Solutions
08.2017 - 12.2019
- Perform security patrols of designated areas on foot or in vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
- Permit authorized persons to enter property and monitors entrances and exits
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
- Investigate and prepare reports on accidents, incidents, and suspicious activities
- Provide assistance to customers, employees and visitors in a courteous and professional manner.
Security Guard
SAFE MANAGEMENT
12.2017 - 02.2018
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises
- Controls access to client site or facility through the admittance process
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations
- Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents
- Prepares logs and reports as required.
Security Guard
Allied Universal
02.2017 - 08.2017
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Maintains environment by monitoring and setting building and equipment controls.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
Bachelor of Arts Degree - Criminal Justice -
Sam Houston State University
Huntsville, TX06.2016
High School Diploma -
Chester W Nimitz High School
Houston, TX05.2011
Skills
- Sales
- Cashier
- Typing
- Inventory Control
- Data Entry
- Microsoft Word
- Filing
- Microsoft Excel
- Coding
- Microsoft PowerPoint
- Customer service
Timeline
Fraud Specialist 1
Woodforest Bank
06.2024 - 09.2024
Flex Officer
United Protective Services
04.2024 - 06.2024
Processing Associate/Fraud Specialist
GenPact
07.2023 - 02.2024
Fraud Specialist
FIS GLOBAL
12.2019 - 06.2023
Fraud Specialist
WORLDPAY
12.2019 - 06.2023
Security Guard
SAFE MANAGEMENT
12.2017 - 02.2018
Upscale Security Guard
G4S Secure Solutions
08.2017 - 12.2019
Security Guard
Allied Universal
02.2017 - 08.2017
Bachelor of Arts Degree - Criminal Justice -
Sam Houston State University
High School Diploma -
Chester W Nimitz High School