Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
References
Timeline
Generic

Ivonette Haagen

Toledo,OH

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Household Manager

Self
Toledo, OH
08.2007 - Current
  • Developed and implemented household budgeting strategies to ensure expenses were managed efficiently.
  • Coordinated family activities such as vacations, visits to relatives, and special events.
  • Maintained detailed records of household bills and payments for accounting purposes.
  • Assisted with grocery shopping and meal preparation for the family.
  • Ensured that all safety protocols were followed in the home environment.
  • Provided transportation services for family members when needed.
  • Arranged appointments with doctors, dentists, tutors or other service providers as needed.
  • Ordered supplies necessary to maintain a well-stocked pantry and linen closet.
  • Created a system of organization for filing important documents related to household matters.
  • Responded promptly to inquiries from family members regarding household concerns or needs.
  • Handled communications between family members and external parties such as schools or employers.
  • Negotiated contracts with new service providers when needed for various household needs.
  • Monitored health conditions of elderly family members living in the home if applicable.
  • Coordinated activities to foster health and wellness for active household.
  • Managed scheduling for all appointments, including medical and dental visits.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Participated in and facilitated community events for residents to create friendly bonds between house members.
  • Monitored vital signs and medication under supervision of registered nurse.

Patient Safety Assistant

Promedica Toledo Hospital
Toledo, OH
07.2021 - 06.2023
  • Tracked, monitored, and reported on adverse events or incidents related to patient safety and quality care.
  • Participated in interdisciplinary meetings to discuss strategies for improving patient safety outcomes.
  • Maintained accurate records of all data pertaining to patient safety activities.
  • Documented all interactions related to patient safety matters accurately in accordance with organizational policy.
  • Attended educational seminars on current topics in health care quality assurance and patient safety management.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Responded promptly to inquiries from healthcare personnel regarding patient safety issues.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Education

High School Diploma -

Springfield High School
Holland, OH
06-1991

Skills

  • Budget Development
  • Meal Planning
  • Appointment Scheduling
  • Tech-savviness
  • Safety Management
  • Answering Phones
  • Organizational Skills
  • Filing and Recordkeeping
  • Team Collaboration

Accomplishments

  • Was recognized by Promedica Toledo Hospital during Support Staff week as someone who demonstrated COMPASSION.
  • Came in Third place in Nationals in MARKETING AND EDUCATION, DECA

Languages

English
Full Professional
Spanish
Limited

Certification

  • CNA
  • STNA

Affiliations

  • Swimming
  • Tennis
  • Walking in the Parks

References

References available upon request.

Timeline

Patient Safety Assistant

Promedica Toledo Hospital
07.2021 - 06.2023

Household Manager

Self
08.2007 - Current

High School Diploma -

Springfield High School

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Ivonette Haagen