Ivonne Bacca
Riverside,USA
Summary
Dedicated and results driven customer service professional with years of experience delivering exceptional support and building strong client relationships across diverse industries. Proven ability to handle high-volume environments with professionalism, empathy, and efficiency. Skilled in conflict resolution, active listening, and problem-solving to ensure customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Server
La victoria
Chicago, IL
06.2025 - Current
- Greeting and seating guests/ taking and delivering food and beverages orders.
Server Assistant
Vela
Chicago, IL
02.2025 - 06.2025
- Greeting and seating guests/ taking and delivering food and beverages orders.
Bartender
La tequileria
Melrose Park, Illinois
11.2019 - 12.2024
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender/server
Elkhorn
Cicero, IL
06.2019 - 12.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor - Hotel Management
S.E.N.A
Bucaramanga02.2017
Skills
- Good customer service
- Teamwork
- Adaptability
- Work under pressure
LANGUAGES
English: Professional
Spanish: Native/ Bilingual
Timeline
Server
La victoria
06.2025 - Current
Server Assistant
Vela
02.2025 - 06.2025
Bartender
La tequileria
11.2019 - 12.2024
Bartender/server
Elkhorn
06.2019 - 12.2019
Bachelor - Hotel Management
S.E.N.A