Damian Alfonso Pena Roman
supervisior
Santa Rosa,Ca
Summary
He's professional with a proven track record in delivering exceptional customer service and honing multitasking abilities in a fast-paced restaurant environment. Recognized for effectively managing multiple responsibilities while consistently maintaining a positive and professional demeanor. Eager to transition into a new field, bringing strong skills in effective communication and team collaboration to contribute to organizational success. Committed to leveraging diverse experiences to drive results and foster a collaborative work atmosphere.
Overview
6
6
years of professional experience
Work History
Server
Brookdale Assisted Living
08.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served drinks, food and soups and salads also beverages and offered refills.
Lead Server
Arbol Senior Residence
07.2023 - 12.2028
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new staff on menu knowledge and customer engagement techniques.
- Developed streamlined processes for order taking and food delivery, enhancing workflow efficiency.
- Coordinated with kitchen staff to maintain communication during peak service hours, ensuring timely meal preparation.
Wine Sales Associate
Seghesio Family Vineyards
09.2025 - 01.2026
- Cultivated strong customer relationships through personalized wine recommendations and tastings.
- Enhanced product knowledge by staying informed on current wine trends and regional varietals.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
Education
High School Diploma -
Santa Rosa High
Santa Rosa, CA06-2025
Skills
- Menu Memorization
- Train Employees
- Assist Customers
- Good customer service
- Bi-lingual
- Food handler certification
- Cpr certification
- Good at math
- Good patience
- Fast learner
- Dependable team collaborator
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
LANGUAGES
Spanish
Native or Bilingual
Timeline
Wine Sales Associate
Seghesio Family Vineyards
09.2025 - 01.2026
Lead Server
Arbol Senior Residence
07.2023 - 12.2028
Server
Brookdale Assisted Living
08.2022 - Current
High School Diploma -
Santa Rosa High