Ivonne Britto
Deland,FL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and documentation.
Overview
1
1
year of professional experience
Work History
Account Manager
VitalCaring Group
Port Orange, FL
11.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted market research to identify potential customers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Generated leads through cold calling activities.
- Ensured compliance with industry regulations when dealing with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Sourced new opportunities to introduce products and services to potential customers.
- Identified customer needs by asking questions and advising on best solutions.
Medical Records Specialist
VitalCaring Group HomeCare
Port Orange, FL
- Maintained electronic medical records for all clients
- Pulled patient records and transferred information to appropriate parties
- Maintained complete confidentiality in accordance with organization and legal requirements
- Purged outdated files
- Scanned incoming documentation
- Supported internal team members with technical knowledge, operational support, and exemplary customer service
- Submitted new employee prospect paperwork to HR for approval
- Managed office inventory and placed new supply orders
- Completed new hire orientation
- Maintained communication with physicians to obtain HomeCare orders for payment.
Clinical Assistant
PinnacleHomeCare
Ormond Beach, FL
- Scheduled appointments
- Staffing
- Interacted closely with practitioners, nurses, and patients and used effective interpersonal, active listening, and communication skills.
Office Coordinator
Family Home Health Services
Port Orange, FL
- Collaborated closely with the Administrator to effectively smooth and improve office operations
- Supported internal team members with technical knowledge, operational support, and exemplary customer service
- Submitted new employee prospect paperwork to HR for approval
- Managed office inventory and placed new supply orders
- Completed new hire orientation
- Collected MD orders for payment.
Administrator
Continuecare Medical Group
Margate, FL
- Monitored operations and reviewed records and metrics to understand company performance
- Analyzed company's expenditures and developed financial models
- Evaluated needs of departments and delegated tasks to optimize overall production
- Assessed company operations for compliance with safety standards
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Worked closely with human resources to support employee management and organizational planning
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Medical Assistant Supervisor
Continucare Medical Group
Margate, FL
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Received OSHA Training
- Conducted quarterly Fire Drills
- Handled monthly Medical Supply Ordering
- Conducted employee performance evaluations
- Set up, cleaned, and maintained laboratory equipment
- Conducted chemical analysis of blood and urine to determine the presence of normal or abnormal components.
Medical Assistant
Boca Raton Neurologic Assosiates
Boca Raton, FL
- Scheduled appointments for patients via phone and in person
- Assessed, documented, and monitored vital signs for patients within outpatient setting
- Followed principles of asepsis and infection control to meet patient safety guidelines
- Handled scheduling
- Called patients with diagnostic test and lab results.
Medical Assistant
Continuecare Medical Group
Margate, FL
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Contacted pharmacies to submit and refill patients' prescriptions
- Labeled and completed lab requisitions using ICD and CPT coding
- Cleaned and maintained medical equipment following procedures and standards.
Medical Assistant
Dr. Neri Franzon Family Practice
Fort Lauderdale, FL
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Labeled and completed lab requisitions using ICD and CPT coding
- Conducted EKG and Venipuncture
- Cleaned and maintained medical equipment following procedures and standards.
Replenisher
K-Mart
Pleasantville, NJ
- Handled inventory
- Managed marketing and merchandising products
- Provided excellent customer service
- Prepared new store plan layout
- Implemented price changes for weekly sales promotions.
Education
Medical Assistant - Medical Assisting
Ultrasound Diagnostic School
07-2002
Skills
- Bilingual Spanish/English
- Fluent read and write
- Medical Terminology
- Data entry
- Office management
- Organizational skills
- Venipuncture and phlebotomy
- Team Training
- Customer Service
- Account Management
- Coordinating paperwork
- Teamwork and Collaboration
- Goal-Oriented
- Relationship building and management
References
- Patrice Scott, (386) 451-7365
- Jennifer Sanseverino, (386) 846-1904
- Amy Lizotte, (772) 631-9625
Timeline
Account Manager
VitalCaring Group
11.2023 - Current
Medical Records Specialist
VitalCaring Group HomeCare
Clinical Assistant
PinnacleHomeCare
Office Coordinator
Family Home Health Services
Administrator
Continuecare Medical Group
Medical Assistant Supervisor
Continucare Medical Group
Medical Assistant
Boca Raton Neurologic Assosiates
Medical Assistant
Continuecare Medical Group
Medical Assistant
Dr. Neri Franzon Family Practice
Replenisher
K-Mart
Medical Assistant - Medical Assisting
Ultrasound Diagnostic School