Jenny Nunez Rios

As a Client Relations Manager/Account Executive at Kforce, my responsibilities include:

• Conducting a thorough assessment of client needs and matching them with the right consulting talent or project teams.
• Establishing and nurturing long-lasting relationships with clients to promote mutual growth and development.
• Leading talent acquisition efforts and managing assignments effectively to ensure timely delivery of client requirements.
• Addressing any challenges that may arise during projects promptly to maintain client satisfaction and project success.
• Continuously improving our service delivery by seeking client feedback and industry insights to surpass expectations.
• Accurately maintaining records of all sales activities using CRM software systems.
• Using CRM to collect, organize, and manage sales data and customer information
• During my time at Kforce, I had been able to secure three new Logos/Contracts.

Full lifecycle corporate technical recruitment for multiple roles, from sourcing to closing.

• Developed candidate pipeline aligning with CEI America's values and growth.
• Leveraged social media platforms to market CEI America.
• Fostered productive recruiting partnerships with business units.
• Skillfully negotiated competitive salaries with candidates.
• Collaborated with the Director of Corporate Recruitment on best practices and industry insights.

Global sourcing and recruiting in Mexico, Costa Rica, Colombia, and Brazil.

• Efficiently managed high-volume entry, mid, and high-level corporate and operations requisitions under recruiter guidance.
• Thoroughly reviewed resumes and applications to identify qualified candidates.
• Utilized expertise in search techniques, position specifications, and search requirements to effectively source candidates.
• Generated large candidate pipelines through platforms like LinkedIn, OCC, and internal systems.
• Assisted with additional projects as required.

Full lifecycle recruitment for multiple roles with a focus on high-volume.

• Established and nurtured strong client partnerships, gaining a deep understanding of their processes, policies, and strategic objectives, fostering trust and long-term collaboration.
• Consistently executed recruiting plans to deliver the desired quantity and quality of candidates.
• Developed and managed a robust pipeline of qualified candidates tailored to client needs.
• Expanded candidate sources through proactive research and engagement with community services, employment agencies, and online platforms.

Full lifecycle onsite coordinator for the TrueFoodMfg account.

• Fostered and sustained strong client partnerships by comprehending their business processes, policies, and strategic objectives
• Executed recruiting plans consistently to deliver optimal quantity and quality of candidates.
• Established and managed a pipeline of qualified candidates tailored to meet client requirements
• Proactively researched and engaged with community services, employment agencies, and online platforms to expand candidate sources.

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

• Built and maintained productive relationships with customers and internal partners.
• Acted as the main point of contact in client concerns and needs matters.
• Facilitated effective communication between case managers and internal departments, ensuring accurate and timely completion of tasks.

Served as the primary point of contact for Hispanic clients.

• Managed inbound phone calls from internal and external clients.
• Cultivated strong relationships to expedite issue resolution.
• Supported projects to enhance client experience and operational efficiency.
• Assisted with additional projects as required.

Responsible for developing impactful sales strategies to drive the expansion of the client base and establish a formidable market presence.

• Cultivated enduring client relationships by collaborating closely and comprehending their unique requirements.
• Identified untapped market opportunities and nurtured a reliable network of buyers and sellers through persistent networking, phone outreach, and scheduling meetings.

Responsible for educating clients on the company's investment products, services, and resources to develop tailored solutions to help them achieve long-term goals.

• Drove sales, ensuring commitment follow-through and process efficiency.
• Delivered excellent client service to the Spanish-speaking community.
• Established a strong client base through proactive networking, phone outreach, and meetings.

• Handled inquiries from providers and clients in English and Spanish, addressing various product lines and claim interpretation.
• Served as an interpreter and translator across multiple departments.
• Evaluated calls and provided feedback to improve call quality.
• Implemented and refined training and coaching programs to enhance agent skills.