Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuritcy Gonzalez

Madison,WI

Summary

Accomplished Senior Account Manager at KleenMark, adept in bilingual communication and staff management, significantly enhanced client satisfaction and retention. Leveraged operations expertise and performance-driven strategies to surpass revenue goals and mentor teams for growth. Demonstrated excellence in building enduring client relationships and streamlining processes for optimal service delivery.

Overview

15
15
years of professional experience

Work History

Senior Account Manager

KleenMark
01.2024 - Current
  • Delivered presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Collaborated with managers to determine company goals and translate goals to individual client needs.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

Account Manager Supervisor

KleenMark
06.2015 - 09.2019
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Developed and implemented strategies to increase client retention.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Coached and promoted employees to fill leadership positions with qualified staff and boost company growth.

HR Recruiter

KleenMark
07.2009 - 07.2015
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Verified applicant references and employment details.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Coordinated schedules to arrange management interviews with applicants.

Education

Bachelor Of Applied Studies - Organizational Leadership

University of Wisconsin - Oshkosh
Oshkosh, WI
05.2019

Administrative Professional - Administrative Assistance And Secretarial Science

Madison College
Madison, WI
05.2014

Skills

  • Operations
  • Goals and performance
  • Order Management
  • Bilingual Spanish/English
  • Staff Management

Languages

Spanish
Native or Bilingual

Timeline

Senior Account Manager

KleenMark
01.2024 - Current

Account Manager Supervisor

KleenMark
06.2015 - 09.2019

HR Recruiter

KleenMark
07.2009 - 07.2015

Bachelor Of Applied Studies - Organizational Leadership

University of Wisconsin - Oshkosh

Administrative Professional - Administrative Assistance And Secretarial Science

Madison College

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Yuritcy Gonzalez