Summary
Overview
Work History
Education
Skills
Software
Timeline
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Ivonne Cendejas

Customer Service Specialist And Project Coordinator
Modesto,California

Summary

Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Multilingual Customer Support Specialist

KMI Commercial
San Diego, CA
05.2019 - Current
  • Exceeded quantity metrics on customer satisfaction, customer retention, and inquiry volume
  • Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time of resolution
  • Actively worked to display a courteous and empathetic attitude to customers
  • Handled an average of 80 customer inquiries and complaints per day

Executive Assistant

Pace Avenue
Oakland, CA
01.2018 - 05.2019
  • Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports and other forms
  • Provided constant and reliable administrative support to office team members
  • Responsibly administrated the manager's office documents, forms, emails

Education

Modesto Junior College

Skills

Complaint resolution

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Software

Microsoft excel

CRM

Timeline

Multilingual Customer Support Specialist

KMI Commercial
05.2019 - Current

Executive Assistant

Pace Avenue
01.2018 - 05.2019

Modesto Junior College

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Ivonne CendejasCustomer Service Specialist And Project Coordinator