Microsoft excel
Ivonne Cendejas
Customer Service Specialist And Project Coordinator
Modesto,California
Summary
Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Multilingual Customer Support Specialist
KMI Commercial
San Diego, CA
05.2019 - Current
- Exceeded quantity metrics on customer satisfaction, customer retention, and inquiry volume
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time of resolution
- Actively worked to display a courteous and empathetic attitude to customers
- Handled an average of 80 customer inquiries and complaints per day
Executive Assistant
Pace Avenue
Oakland, CA
01.2018 - 05.2019
- Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports and other forms
- Provided constant and reliable administrative support to office team members
- Responsibly administrated the manager's office documents, forms, emails
Education
Modesto Junior College
Skills
Complaint resolution
Creative problem solving
Communication skills
Time management
Account management
Customer satisfaction
Software
CRM
Timeline
Multilingual Customer Support Specialist
KMI Commercial
05.2019 - Current
Executive Assistant
Pace Avenue
01.2018 - 05.2019
Modesto Junior College