Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ivonne Gomez

Laredo,TX

Summary

Delivering direct and effective patient care has demonstrated the ability to provide individualized care plans and assist patients in meeting their goals. Prepared to use my medical assistant expertise with 5+ years of experience to support and improve operations at your company. Adaptable Compassionate caregiver First aid Electronic health records Quick problem solver HIPAA compliance CPR Medical terminology knowledge Fluent in [english/spanish]

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

Laredo Family Health Clinic- ASAS
Laredo, TX
01.2023 - Current
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responsible for patients durable medical equipment DME including reviewing documenting, faxing, and maintaining customer services satisfaction by addressing customer needs and resolving concerns.
  • Enhance exceptional customer service to patients, physicians and insurance representatives via email, phone, and telehealth.
  • Document accurately the physician encounter with the patient and others - Scribing for providers

Customer Service Representative

Remote
United States, TX
04.2022 - 12.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Active Listening
  • Attention to detail
  • Bilingual Customer Support

Medical Assistant

Doc AID Urgent Care
Laredo, TX
01.2022 - 02.2022
  • Completed all of the required laboratory tests
  • Gathered histories, vitals, and current compliants through patient interviews
  • Gathered all relevant information and calculations to assist the physician in interpreting the results
  • Gathered information about the client's medical history, including medications, symptoms, and allergies
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.

Medical Assistant

Loyal Source Government Services
Orlando, FL
08.2019 - 03.2021
  • Was in charge of general office duties, which included keeping track of medical records
  • Gathered histories, vitals, and current complaints through patient interviews
  • Gathered information about the client's medical history, including medications, symptoms, and allergies
  • First Aid

Medical Assistant

VitalMed Urgent Care North
Laredo, TX
01.2018 - 09.2019
  • Gathered information about the client's medical history, including medications, symptoms, and allergies
  • Completed all of the required laboratory tests
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes
  • Patients were escorted to examination rooms by me
  • Phlebotomy

Medical Assistant

Gateway Community Health Center, Inc
Laredo, TX
03.2017 - 01.2019
  • Was in charge of general office duties, which included keeping track of medical records
  • Gathered histories, vitals, and current complaints through patient interviews
  • Gathered information about the client's medical history, including medications, symptoms, and allergies
  • Scheduled new and existing patients' appointments
  • Assisted physicians with patient follow-up
  • Completed all of the required laboratory tests
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs
  • Greeted patients and inquired about their well-being since their last visit
  • Educated patients by providing medication and diet information, as well as clarifying doctors' orders and thoroughly answering questions
  • Directed patients to examination rooms and arranged for transportation as needed
  • Went to all of the mandatory training, education, and meetings
  • Got referrals and made them for future patients
  • Created medical records and entered new patient data
  • Communicated with patients clearly and effectively to verify information, determine the purpose of their visit, and record their medical history.

Education

Laredo College South
01.2022

Brightwood college
01.2016

Lyndon B. Johnson High School
01.2015

Skills

  • Multitasking and Prioritization
  • Teamwork and Collaboration
  • Good Work Ethic
  • Microsoft Office
  • First Aid/CPR
  • Customer Service
  • Computer Skills
  • EMR Software
  • Phone and Email Etiquette
  • HIPAA Compliance
  • Task Prioritization
  • Multitasking and Organization
  • BLS Certified
  • CPR Certified

Certification

CPR certified through American Heart Association Certified Nursing Assistant Advanced Cardiac Life Support (ACLS) Basic Life Support (BLS) Certification

Timeline

Medical Assistant

Laredo Family Health Clinic- ASAS
01.2023 - Current

Customer Service Representative

Remote
04.2022 - 12.2023

Medical Assistant

Doc AID Urgent Care
01.2022 - 02.2022

Medical Assistant

Loyal Source Government Services
08.2019 - 03.2021

Medical Assistant

VitalMed Urgent Care North
01.2018 - 09.2019

Medical Assistant

Gateway Community Health Center, Inc
03.2017 - 01.2019

Laredo College South

Brightwood college

Lyndon B. Johnson High School

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