Ivonne Gonzalez
Lancaster,PA
Summary
Dynamic leader and adept communicator with proven expertise in team motivation and customer service excellence, honed at Target Mobile Department and other notable companies. Skilled in problem-solving and relationship building, I excel in driving team performance and enhancing client satisfaction. My approach has consistently resulted in achieving and surpassing sales targets through strategic planning and effective team collaboration.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
8
8
years of professional experience
Work History
Team Leader
Target Mobile Department
Lititz, Pa
03.2016 - 06.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Sales Representative
RLam Communication (Verizon Wireless)
Lancaster Pa
12.2012 - 10.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Recruiter Assistant
Remedy Intelligent Staffing
York, PA
04.2013 - 10.2014
- Scheduled interviews for applicants and onboarding for new hires with departments in person company.
- Updated candidate profiles.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Communicated with applicants across various stages of hiring process.
- Assisted with background checks and verification of licenses.
Sales Representative
Maestre Wireless (Sprint Pcs)
Lancaster, PA
10.2009 - 04.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking,
- Facilitated group coaching sessions and provided individual coaching support.
- Check Credit
Education
High School Diploma -
Continental Academy
Kissimmee, FL04-2009
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Customer service
- Relationship building
- Outgoing personality
- Cash register operation
- Client service
Languages
Spanish
English
Timeline
Team Leader
Target Mobile Department
03.2016 - 06.2017
Recruiter Assistant
Remedy Intelligent Staffing
04.2013 - 10.2014
Sales Representative
RLam Communication (Verizon Wireless)
12.2012 - 10.2015
Sales Representative
Maestre Wireless (Sprint Pcs)
10.2009 - 04.2013
High School Diploma -
Continental Academy