Ivonne Lopez Lopez
Miami,FL
Summary
Results-oriented professional with a solid background in customer service and time management. Committed to maintaining safety procedures and enhancing team performance to ensure optimal results and improvement and satisfaction.
Overview
6
6
years of professional experience
Work History
Dry Cleaner Manager
Oxxo Care Cleaners
02.2013 - 12.2014
- Operated industrial washing and drying machines to ensure optimal cleaning results.
- Inspected garments for stains and damages, implementing appropriate treatment methods.
- Trained new staff on equipment usage and safety protocols to maintain compliance.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
Cashier
Subway Restaurants
01.2009 - 03.2011
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and inquiries to promote satisfaction.
- Collaborated with team members to optimize service speed during peak hours.
Education
Certificatiom - Board Certified Behavior Analyst
BACB
04-2025
Master of Science - Applied Behavior Analysis
Capella University
Minneapolis, MN09-2024
Bachelor of Arts - Developmental Psychology
Keiser University
Miami, FL09-2022
Skills
- Safety procedures
- Scheduling appointments
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Strong computer skills
- Human relations skills
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Dry Cleaner Manager
Oxxo Care Cleaners
02.2013 - 12.2014
Cashier
Subway Restaurants
01.2009 - 03.2011
Certificatiom - Board Certified Behavior Analyst
BACB
Master of Science - Applied Behavior Analysis
Capella University
Bachelor of Arts - Developmental Psychology
Keiser University