Ivonne Ortiz
Lynn,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptabilit and exceptional interpersonal skills. Adept at working effectively unsupervised and quickh mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organize d practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Overview
9
9
years of professional experience
Work History
Assistant Teacher
The Goddard School For Early Childhood Development
Weston, Massachusetts
10.2023 - Current
- assisting with lesson planning, providing individual student support, preparing instructional materials, and collaborating with the lead teacher to ensure a positive learning environment.
- Prepared and organized classroom materials, including visual aids and learning centers, to support student engagement.
PWP Assembler
Medtronics
Danvers, Massachusetts
09.2021 - 10.2023
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Assemble heart catheters and hospital devices according to specifications using hand tools, power tools, and other equipment.
- Align components for proper fit and adjust as necessary during the assembly process.
- Inspect finished products for defects and conformance to customer re quirements.
- Test assembled products for accuracy and functionality prior to final packaging.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Perform minor repairs on defective parts or products during the assembly process.
Passenger Service Agent
Icelandair Airlines
Boston, Massachusetts
06.2021 - 05.2022
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assiste d customers with reservations, cancellations, and rebooking flights as needed
- Ensured all safety protocols were followed during the check-in process.
- Managed customer complaints in a professional manner while providing solutions to resolve
Issues. - Communicated effectively with other departments including maintenance staff, cargo handlers.
Nanny/Housekeeper
US ARMY Soldier
El Paso , Texas
09.2018 - 06.2021
- Live in Nanny
- Adept at organizing childs daily schedules, including meals and recreational activities
- Proficient in communicating with child at different developmental stages
- Care for newborn-3 years old
- Prepare and serves me als with balanced nutrition, ensuring food safety for the child, while trained in emergency response
- Organize fun and educational games, read storybooks that increased childs interest in story time, and plan outdoor activities such as walking to the local playground, and park
- Perform light housekeeping duties and run errands, including grocery shopping that saved parent 10 hours weekly from daily chores
- Met with parent a weekly basis to discuss plans for following week, as well as other issues
Cashier
D’amicis Bakery
Lynn, Massachusetts
01.2016 - 08.2018
- Maintained safe and clean working enviorment by complying with procedures, rules and regulations
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Keptrecords of purchases; maintained orderly appe crance of checkout area; restocked supplies as needed.
- Provided outstanding customer service by quickly and politely scanning and bagging bakeries, as well as answering phone calls
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Lynn Vocational Technical Institute
Lynn, Massachusetts06-2017
Skills
- Small Parts Assembly
- Equipment Operation
- Quality Assurance
- Assembly and Production
- Reservation Processing
- Passenger Assistance
- Check-In Procedures
- Departures Management
- Customer Service Management
- Investigating Problems
- TSA Collaboration
- Cash Handling
- ID Verification
- Payment Processing
- Product Recommendations
- Child Supervision
- Light Housekeeping
- Infant, Toddler, and Preschool Curricula
- Child Development
- First Aid
- Bilingual in Spanish
- Reliable
Timeline
Assistant Teacher
The Goddard School For Early Childhood Development
10.2023 - Current
PWP Assembler
Medtronics
09.2021 - 10.2023
Passenger Service Agent
Icelandair Airlines
06.2021 - 05.2022
Nanny/Housekeeper
US ARMY Soldier
09.2018 - 06.2021
Cashier
D’amicis Bakery
01.2016 - 08.2018
High School Diploma -
Lynn Vocational Technical Institute