AMANDA VELAZQUEZ
ORLANDO,FL
Summary
Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal- oriented team player with expertise in scheduling, customer relationship management, document control and computer knowledge. Dependable self-starter seeking for a job opportunity with a progressive organization.
Overview
11
11
years of professional experience
Work History
Travel Agent
Holiday Inn Club Vacations
Orlando, FL
03.2023 - Current
- Assisted customers with vacation planning and reservation processes.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Processed payments through credit cards or other payment methods using secure online systems.
Administrative Assistant
Alphacalibre Services
Orlando, FL
07.2022 - 03.2023
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Responded to inquiries via email, telephone and social media platforms.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
Delivery Associate
Apollo delivery FL LLC
Orlando, FL
06.2021 - 04.2022
- Loaded and unloaded packages for timely deliveries.
- Operated delivery vehicles following safety protocols.
- Collaborated with team members to optimize delivery routes.
- Communicated effectively with dispatch regarding delivery progress and route detours.
Assistant Manager
Watson Delivery Services LLC
Orlando, FL
02.2020 - 06.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Established and maintained good relations with customers, vendors and transport companies.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Customer Care Associate
Pilot Freight Services
Orlando, FL
04.2019 - 01.2020
- Audited customer account information to identify issues and develop solutions.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Administrative Assistant
CFM Disaster Recovery Services
San Juan, PR
02.2015 - 02.2019
- Automated office operations, managed client correspondence and supervised data communications.
- Assessed client satisfaction, and communicated issues to organizational leaders.
- Proactively identified and solved complex problems that impacted management and business direction.
Education
Associate of Science - Informatics
AlphacalibreEdu Tech
Bayamon, PR06.2009
Skills
- Excel spreadsheets
- Deadline-oriented
- Administrative operations
- Strong problem solver
- Project Planning
- Proofreading
Languages
English
Professional
Spanish
Professional
Timeline
Travel Agent
Holiday Inn Club Vacations
03.2023 - Current
Administrative Assistant
Alphacalibre Services
07.2022 - 03.2023
Delivery Associate
Apollo delivery FL LLC
06.2021 - 04.2022
Assistant Manager
Watson Delivery Services LLC
02.2020 - 06.2021
Customer Care Associate
Pilot Freight Services
04.2019 - 01.2020
Administrative Assistant
CFM Disaster Recovery Services
02.2015 - 02.2019
Associate of Science - Informatics
AlphacalibreEdu Tech