Ivonne Pierce
Willow Grove,PA
Summary
A dedicated professional with over 20 years of experience in child development, recreation, human services, management, and event planning. Actively works to promote child welfare and community resources. Capable of working independently or leading a successful team. Maintains a professional, culturally sensitive demeanor in multi-cultural situations. Multi-tasks to quickly accomplish goals. Identifies potential issues and quickly seeks solutions. Excellent people skills that can transfer to almost any industry or role.
Overview
28
28
years of professional experience
Work History
HS/PRS Case Manager
Global Refuge
05.2024 - Current
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Developed and implemented comprehensive case management plans to address client needs and goals.
FREELANCE SPANISH INTERPRETER
Quantum, LSA, LSC, Cypher, Phoenix, NSC
01.2014 - Current
- Assists guests with medical, legal and social services in both English and Spanish
- Increases satisfaction by performing prompt, accurate telephone interpretations
- Maintains a working knowledge of local services, such as therapists and family services
- Uses active listening skills to gain insight into each conversation, verifying all information before translating
Academic Advisor
La Salle University
01.2018 - 01.2022
- Assist BUSCA students in course registration
- Provide counseling for students working with difficult courses or life challenges that may interrupt degree completion
- Effectively communicate institutional standards for graduation
LIFE SKILLS WORKER & SPANISH INTERPRETER
Lutheran Children and Family Service
01.2010 - 01.2014
- Conducted workshops on basic life skills, sexual health, conflict resolution and other key issues
- Developed resource materials for emancipated youth
- Created a week-long Life Skills Camp for unaccompanied refugee minors, from creating the curriculum, arranging the space and speakers, designing invitations, and other logistics
- Mentored assigned youth on an individual level to help them develop daily living skills
SPANISH INSTRUCTOR
Bucks County Community College
01.2010 - 01.2011
- Participated in the Foreign Language Experience Program for Elementary Schools (FLEX) program
- Led Spanish lessons for children for kindergarten through 2nd grade classrooms
- Answered cultural questions to give children a comprehensive understanding of language
YOUTH & FAMILY DIRECTOR
Hatboro Area YMCA
01.2004 - 01.2010
- Oversaw many departments, including Day Camp, Nursery school, youth programming and special events
- Created and evaluated all the daily activities for the children in summer camp, which attracted about 200 children each week for ten weeks
- Coordinated special events and family-friendly activities on and off-property
- Managed event logistics, including budgeting, rentals, contracts, transportation, and staff
- Collaborated in different fundraising events like the 'Strong Kids Campaign'
- Trained team members and volunteers to fill a wide range of roles
- Actively worked to promote and uphold the YMCA mission and organization values
- Implemented marketing campaigns to increase organization awareness and drive traffic to events
Au Pair
01.2001 - 01.2003
- Supported an American family by performing household chores and assisting children with daily activities
- Created a welcoming, comfortable environment for children
- Taught children Spanish language and customs through interactive exercises
- Planned a schedule for family, including arranging recreational activities
EVENT COORDINATOR
Ecoclub Catemaco
01.1997 - 01.2000
- Oversaw events and travel for children and teenagers
- Identified ways to improve each experience when coordinating recreational activities
- Built rapport with participants to improve satisfaction and make them feel welcome
- Collaborated with management to create unique travel plans and develop interesting activities
Education
Master of Arts - Bilingual and Bicultural Studies
La Salle University
Philadelphia, PACertificate in Interpretation - English/Spanish- Spanish/English
La Salle University
Philadelphia, PACertified Medical Interpreter -
NBCMI
Skills
- Child Welfare
- Project Management
- Fundraising and events
- Team Leadership
- Academic Background
- Microsoft Office Suite
- Communication
- Expense Control
- Building Relationships
- Organization
- Creative Problem Solving
- Networking
Timeline
HS/PRS Case Manager
Global Refuge
05.2024 - Current
Academic Advisor
La Salle University
01.2018 - 01.2022
FREELANCE SPANISH INTERPRETER
Quantum, LSA, LSC, Cypher, Phoenix, NSC
01.2014 - Current
LIFE SKILLS WORKER & SPANISH INTERPRETER
Lutheran Children and Family Service
01.2010 - 01.2014
SPANISH INSTRUCTOR
Bucks County Community College
01.2010 - 01.2011
YOUTH & FAMILY DIRECTOR
Hatboro Area YMCA
01.2004 - 01.2010
Au Pair
01.2001 - 01.2003
EVENT COORDINATOR
Ecoclub Catemaco
01.1997 - 01.2000
Master of Arts - Bilingual and Bicultural Studies
La Salle University
Certificate in Interpretation - English/Spanish- Spanish/English
La Salle University
Certified Medical Interpreter -
NBCMI
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