Ivonne Zavala

Hardworking, fast learner, psychology Student. Seeking for professional opportunities for self growth. I'm bilingual and excellent writing and multitasking skills. Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• Insurance Producer License, 02/01/23, Present
• Certified Home Health Aide, 11/01/21, Present
• Certified Medication Aide, 09/01/21, Present
• AACRN, 11/01/21, Present
• Domestic Violence, 09/01/21, Present
• Alzheimer's Disease, 09/01/21, Present
• OSHA 10, 11/01/21, Present
• Driver's License, 03/01/22, 03/01/30
• CPR Certification, 09/01/21, 09/01/23

• Willing To Relocate: Anywhere
• Authorized To Work: US for any employer

-Instrumental  music

-Novels, developmental books.