Shari Hatcher
Jacksonville,FL
Summary
Polite and professional Contact Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Warehouse Shipping Clerk
Quiet Logistics
Jacksonville, FL
06.2022 - 03.2023
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Checked and rechecked orders before packaging and shipping items.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Processed orders on-time and without error, completing 100% or better of daily quotas.
Sorter/Packer
Amazon.com
Jacksonville, FL
10.2021 - 08.2022
- Receiving, unloading, and placing inventory items accurately and appropriately
- Sorted and stacked finished items.
- Ensuring that packages and/or items get delivered to customers on time
- Inspected items to identify discrepancies and damages and reported to supervisor.
Customer Service Representative/Scheduler
Atento
Jacksonville, FL
01.2021 - 01.2022
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
HGS USA
Jacksonville, FL
09.2020 - 12.2020
- Assisted customers with a warm and professional attitude
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
Customer Service Representative
Sitel
Jacksonville, FL
01.2020 - 08.2020
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Agent
Alpine Access
Jacksonville, FL
11.2019 - 01.2020
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Communicated with clients regarding account services, statements, and balances.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Agent (Reservation Specialist)
Aspira LLC
Jacksonville, FL
03.2017 - 07.2019
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Generated and reported performance metrics to management to inform decision-making.
Education
Credit Union Member Specialist
Generations USA
Jacksonville Florida03.2023
Skills
- Analytical and Critical Thinking
- Refer credit union products and services to members according to their unique needs
- Ability to compute basic arithmetic and work with numbers
- Basic personal computer skills and system skills
- Problem-Solving
- Quality control
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Warehouse Shipping Clerk
Quiet Logistics
06.2022 - 03.2023
Sorter/Packer
Amazon.com
10.2021 - 08.2022
Customer Service Representative/Scheduler
Atento
01.2021 - 01.2022
Customer Service Representative
HGS USA
09.2020 - 12.2020
Customer Service Representative
Sitel
01.2020 - 08.2020
Customer Service Agent
Alpine Access
11.2019 - 01.2020
Agent (Reservation Specialist)
Aspira LLC
03.2017 - 07.2019
Credit Union Member Specialist
Generations USA
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