Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ivonne Calderon Meraz

Tornillo,Tx

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Service Advisor

Viva Dodge
01.2021 - 03.2021
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Express Lane Advisor

Dick Poe Motors
10.2015 - 01.2021
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Data Entry

Xerox
09.2015 - 10.2015
  • Completed accurate and timely data entry.
  • Expedited document processing with accurate data entry and timely filing.
  • Added accurate data entry into computer system to complete transactions.
  • Reduced invoice errors with meticulous data entry and thorough verification procedures.
  • Entered data based off camera traffic light citations

Medical Billing Contractor

IGate
07.2013 - 08.2015
  • Conducted data entry in medical billing as a contractor for CVS.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Precisely completed appropriate claims paperwork, documentation and system entry.

Scan Coordinator

Ranch Market
07.2010 - 05.2013
  • Started as a cashier which then got promoted to scan coordinator
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Traveled to various Ranch Market branches to help and train upcoming scan coordinators
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Worked alongside the warehouse manager to count and manage pallets and merchandise.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained strong communication with vendors to address any discrepancies or issues in a timely manner.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Enhanced inventory accuracy by conducting regular audits and maintaining up-to-date records.
  • Assisted in training new team members on proper scanning techniques and procedures for improved productivity.

Education

High School Diploma -

Tornillo High School
Tornillo, TX
06.2010

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Attention to Detail
  • Excellent Communication
  • Data Processing
  • Customer Relationship Management

References

  • Denny Garcia, (915) 850-8252, renegadetiresupply.ep@gmail.com
  • Yadira Aguilar, (915) 422-1487, aguilaryadira24@gmail.com
  • Nancy Cano, (915) 787-9494
  • Paty Jara, (915) 203-3650
  • Cesar Jara, (915) 861-7459



Timeline

Service Advisor

Viva Dodge
01.2021 - 03.2021

Express Lane Advisor

Dick Poe Motors
10.2015 - 01.2021

Data Entry

Xerox
09.2015 - 10.2015

Medical Billing Contractor

IGate
07.2013 - 08.2015

Scan Coordinator

Ranch Market
07.2010 - 05.2013

High School Diploma -

Tornillo High School

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Ivonne Calderon Meraz