Ivor Tudor
Brooklyn,NY
Summary
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
20
20
years of professional experience
Work History
Small Business Owner
RSVP Event Rentals
Brooklyn
05.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Owner
RSVP Event Venue
Brooklyn, NY
08.2015 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed day-to-day business operations.
Small Business Owner
Empire Sales & Salon Services Inc.
Brooklyn, NY
06.2005 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Education
Associate of Science - Computer And Information Sciences
Borough of Manhattan Community College
New York, NY05-2002
Skills
- Small business operations
- Staff hiring
- New business launch
- Negotiation
- Accounting oversight
- Logistics
- Multitasking Abilities
- Customer Relationship Management
- Professionalism
Timeline
Small Business Owner
RSVP Event Rentals
05.2016 - Current
Owner
RSVP Event Venue
08.2015 - Current
Small Business Owner
Empire Sales & Salon Services Inc.
06.2005 - Current
Associate of Science - Computer And Information Sciences
Borough of Manhattan Community College