Ivory Arredondo
CLARKSVILLE,US
Summary
Subject matter expert in property management and leasing, with multiple consecutive years of experience overseeing residential and commercial properties, conducting inspections, coordinating everyday property tasks, face to face guest services, managing vendor services and supporting business development efforts. Skilled in tenant financial reporting, property onboarding, payment processing, social media marketing, and professional communication with property owners, tenants, and team members. Recognized for strong leadership, communication, problem solving, and organizational abilities, with a proven track record of supporting efficient property operations, enhancing property performance and improving guest satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Specialist
GoodNight Stay Vacation Rentals
Nashville
04.2024 - 05.2026
- Lead daily operations, property inspections and guest experience initiatives while streamlining check-in processes and coordinating with multiple departments to ensure seamless service delivery.
- Worked closely and fostered strong relationships with company vendors and team members across all departments, such as marketing, onboarding, maintenance, customer service, property managers and property owners.
- Maintained precise documentation of operational procedures while ensuring compliance with hospitality standards and safety regulations.
- Developed and implemented creative solutions for operational challenges, while introducing new methods to enhance guest experiences and retention.
- Managed multiple property onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards, for owner and company satisfaction.
- Contributed to property marketing efforts by conducting tours for prospective tenants and highlighting unique amenities available at the units.
- Applied critical thinking skills to support company initiatives by collecting guest feedback on their stays, aiding in continuous improvement efforts for the property's services and offerings.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Lead Leasing Agent
Sapphire Apartments
San Antonio, TX
04.2023 - 11.2023
- Increased occupancy from 85% to 96% by leveraging market knowledge and successful promotional strategies.
- Toured properties, highlighting features and redirecting concerns to pique tenants' interest.
- Took calls and responded to inquiries from various parties, resolving issues through active listening and open-ended questioning.
- Used property platforms to keep track of financial transactions and rental applications.
- Organized property events to help increase resident satisfaction and living.
Lead Leasing Agent
RPM Living
San Antonio, TX
01.2023 - 03.2023
- Managed leasing process for successful tenant placement, streamlining the application and approval procedures.
- Conducted regular follow-ups with prospective tenants, cultivating a pipeline of potential leads for future leasing opportunities.
- Escalated any major issues to the property manager for immediate remediation.
- All correspondence between management and tenants was meticulously recorded by me.
- Oversaw organization of routine maintenance and significant repair initiatives to ensure operational facilities remain appealing to potential tenants.
Front Desk Receptionist
Red Roof PLUS+ Nashville Airport
Nashville, TN
10.2022 - 12.2022
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Was in charge of collecting fees, and payments, as well as processing all financial data and providing customers with receipts and change.
- Kept track of accounts and ran daily reports to double-check totals.
- Improved customer satisfaction by using quick response and dynamic service skills to build relationships with patrons.
- Worked with housekeeping and maintenance staff to respond to guest requests and complaints.
Server
Top Golf
Nashville, TN
10.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented upselling techniques to increase sales and enhance guest experience.
- Resolved guest inquiries and complaints promptly, contributing to overall customer satisfaction.
Assistant Property Manager
Karya Property Management
Nashville, TN
03.2022 - 10.2022
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Assisted building owners in improving business plans, reducing costs, and implementing strategies to increase tenant satisfaction and avoid vacancies.
- Planned and executed resident events, as well as staged and presented apartments for potential tenants.
- Kept meticulous, accurate, and compliant property records for internal and regulatory audits.
- Was in charge of processing monthly rent payments and security deposit refunds.
- Inspected the property, took pictures, and wrote reports on the findings for submission to the property manager quarterly.
- Assisted the leasing team with potential tenants' apartments and answered questions about the neighborhood.
- Followed up on delinquent tenants and coordinated collection procedures.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
Server/bar-back
Pla-Mor
Laredo, TX
09.2021 - 03.2022
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately using point-of-sale systems for seamless transactions.
- Maintained cleanliness and organization of the bar area in compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
Leasing Consultant
Karya Property Management
Laredo, TX
08.2021 - 03.2022
- Lead prospective tenants tours, application paperwork completion and other logistics to facilitate smooth move-in processes.
- Set up appointments for showings of marketed units and property amenities.
- Promoted positive company and tenant relationships through proactive attention to concerns.
- Kept accurate, detailed records that were fully compliant with reporting requirements to meet all state, local, and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective application management strategies and excellent customer service.
Education
High School - undefined
Joseph W. Nixon High School
Laredo, TXSkills
- Property Management
- Property Inspections
- Social Media Marketing
- Business Development
- Accounts Payable
- Vendor Relations
- Owner Relations
- Property Onboarding
- Team Leadership
- Financial Reporting
- Project Management
- Project Coordination
- Real Estate Knowledge
- Pricing Optimization
- Resident Relations
- Operations Management
- Administrative Support
- Problem Solving
- Communication
- Bilingual
- Microsoft Office
- RealPage
- YieldStar
- ResMan
- Breezeway
- Guesty
- Strong work ethic
- Hospitality service expertise
- Team collaboration
- Guest relations management
- Order management
- Liquor, wine, and food service
- Dining customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Specialist
GoodNight Stay Vacation Rentals
04.2024 - 05.2026
Lead Leasing Agent
Sapphire Apartments
04.2023 - 11.2023
Lead Leasing Agent
RPM Living
01.2023 - 03.2023
Server
Top Golf
10.2022 - 12.2022
Front Desk Receptionist
Red Roof PLUS+ Nashville Airport
10.2022 - 12.2022
Assistant Property Manager
Karya Property Management
03.2022 - 10.2022
Server/bar-back
Pla-Mor
09.2021 - 03.2022
Leasing Consultant
Karya Property Management
08.2021 - 03.2022
High School - undefined
Joseph W. Nixon High School