Ivory Beck
Anniston,AL
Summary
I started working with customer service since I was the age of sixteen. I am now twenty-five years old still working in customer service. I’ve worked with Banks , Phone providers , Health Insurance, Home insurance and Fraud Prevention . I enjoy providing customer with their needs. And ready to do business with your company .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fraud Prevention
Walmart
Remote
05.2022 - 05.2024
- Evaluated the effectiveness of current fraud prevention measures, recommending enhancements as necessary based on findings from thorough risk assessments.
- Evaluated the effectiveness of internal controls against fraud prevention strategies, recommending improvements as necessary.
- Promoted a proactive approach to fraud prevention by providing regular training on detection techniques and risk management strategies for fellow team members.
- Organized educational events for customers on topics such as credit management, fraud prevention, and investment opportunities.
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
- Provided expert knowledge on fraud trends during internal training sessions, enhancing employees'' ability to detect fraudulent activities.
- Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
- Conducted comprehensive audits on flagged transactions, verifying legitimacy or uncovering discrepancies that warrant additional scrutiny.
- Reviewed and analyzed daily reports on suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
- Evaluated the effectiveness of existing fraud detection tools, recommending upgrades or replacements as needed to enhance overall performance.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Health Insurance Advisor
Blue Cross Blue Shield Arkansas
Remote
10.2022 - 03.2024
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
- Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
Technical Support Representative
Sprint
Remote
02.2018 - 07.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided technical support to external and internal customers.
- Provided technical support for existing applications, diagnosing issues and implementing fixes.
- Provided exceptional technical support for end-users, ensuring minimal downtime of critical systems.
- Provided technical support to clients, addressing their concerns and resolving issues promptly.
- Enhanced overall system performance through detailed troubleshooting and technical support.
Education
Bachelors Of Business Administration - Business
Stillman College
Tuscaloosa Skills
- Fraud Prevention Techniques
- Fraud prevention mastery
- Fraud Prevention Awareness
- Payroll Fraud Prevention
Certification
I have a certification in Pharmacy Tech
Timeline
Health Insurance Advisor
Blue Cross Blue Shield Arkansas
10.2022 - 03.2024
Fraud Prevention
Walmart
05.2022 - 05.2024
Technical Support Representative
Sprint
02.2018 - 07.2020
Bachelors Of Business Administration - Business
Stillman College