TAIJAH CROWDER
Summary
Results-oriented Administrative and Healthcare Support Professional with over 3 years of remote experience in customer service and data management. Expertise in maintaining accurate records, resolving discrepancies, and ensuring compliance with policies. Skilled in patient scheduling and insurance verification, with strong organizational and communication abilities to manage multiple priorities effectively.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative / Fraud Operations Associate
Walmart
01.2023 - Current
- Investigate potentially fraudulent account activity and document findings according to company procedures.
- Reviewed customer accounts and researched discrepancies to ensure account accuracy and compliance with company standards.
- Provided customer support and account maintenance assistance to enhance customer satisfaction in a remote work environment.
- Verify customer information and maintain detailed account records.
- Handle confidential customer information while maintaining compliance with company policies.
- Collaborated with internal departments to resolve account-related concerns, improving overall service delivery.
- Maintain high productivity, accuracy, and quality standards while working remotely.
- Demonstrate strong attention to detail when reviewing account information and processing updates.
Patient Scheduler
Kelsey-Seybold Clinic
01.2022 - 01.2023
- Coordinated patient appointments and managed provider availability to optimize scheduling.
- Assisted patients with scheduling changes, referrals, and appointment inquiries.
- Facilitated scheduling changes, referrals, and appointment inquiries to enhance patient experience.
- Communicated effectively with patients, providers, and administrative staff.
- Provided exceptional customer service in a fast-paced healthcare environment.
- Delivered exceptional customer service in fast-paced healthcare environment to support patient needs.
Education
Associate Degree - Business Administration
Houston City College
Houston, TX 08.2023 - 01.2025
High School Diploma -
Worthing High School
Houston, TX 08.2018 - 01.2022
Skills
- Fraud Prevention Techniques
- Fraud Investigation Support
- Claims Processing
- Data Analysis
- Case Management
- Client Interaction Strategies
- Client Relationship Management
- Microsoft Office (Word, Excel, Outlook)
- Attention to Detail
- Time Management and Organization
- HIPAA Compliance and Confidentiality
- Problem Solving
- Written and Verbal Communication
- Remote Work Experience
- Account management
Additional Qualifications
- Over 3 years of remote work experience
- Associate Degree in Business Administration
- Strong organizational and administrative skills
- Skilled in managing confidential information
- Ability to prioritize tasks and meet deadlines
- Quick learner with strong technical aptitude
- Proven ability to work independently and as part of a team
Timeline
Associate Degree - Business Administration
Houston City College
08.2023 - 01.2025
Customer Service Representative / Fraud Operations Associate
Walmart
01.2023 - Current
Patient Scheduler
Kelsey-Seybold Clinic
01.2022 - 01.2023
High School Diploma -
Worthing High School
08.2018 - 01.2022