Ivory Freeman
Oak Harbor,USA
Summary
Dependable and efficient team member with over 8 years of experience in the retail industry. Trained in sanitation, cleaning procedures, inventory rotation, and customer relations. Expertise in customer service, food preparation, and catering. Exceptional listening, problem-solving, and relationship-building skills for a unique approach to satisfying customer requests. Energetic team member with support and service experience dedicated to delivering top-notch customer service and providing high-quality products to loyal customers. Knowledgeable about a broad range of products, including kosher and vegan options. Strong background in customer orders, cooking, and store cleanliness, consistently completing demanding work in high-volume settings. Service-oriented, punctual, and hardworking with excellent people skills. Delivers service with a smile while remaining calm in busy situations. Consistently delivers top-notch service to create a repeat customer base.
Overview
6
6
years of professional experience
Work History
Logistics Associate
Harbor Freight Tools USA
Oak Harbor, WA
07.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Optimized warehouse layout for maximum space utilization and efficient material handling practices.
- Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
- Improved warehouse efficiency by implementing innovative inventory management techniques.
- Monitored inventory levels closely to prevent stockouts or excess inventory, maintaining optimal balance between supply and demand.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
Deli Worker
Town And Country Grocery
Dillon, MT
08.2020 - 05.2022
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Acquired new skills to support the team and further accommodate customer needs.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Followed recipes and customer requests to prepare meals.
Cashier
Dairy queen grill & chill
Dillon, MT
05.2019 - 08.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Responded to customer inquiries effectively.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep the store operational.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register areas organized.
Education
High School - undefined
Beaverhead County High School
Dillon, MT05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Multitasking and Organization
- Attention to Detail
- Dependable and Cooperative
- Adaptability and Flexibility
- Cleaning and Sanitizing
- Time Management and Prioritization
- Handling Complaints
Timeline
Logistics Associate
Harbor Freight Tools USA
07.2023 - Current
Deli Worker
Town And Country Grocery
08.2020 - 05.2022
Cashier
Dairy queen grill & chill
05.2019 - 08.2021
High School - undefined
Beaverhead County High School