Ivory Mackall
Chesapeake Beach,MD
Summary
Resourceful Installation Technician highly productive in completing installations and repairs with efficiency. Possess in-depth knowledge of electrical systems, troubleshooting techniques, and equipment maintenance. Excel in time management, problem-solving, and customer service, ensuring tasks are completed within set deadlines while maintaining high-quality standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Installation Technician
ESSI - Electronic Security Services, Inc.
Upper Marlboro, MD
02.2013 - Current
- Installed new equipment according to manufacturer specifications and customer requirements.
- Performed troubleshooting of hardware, software, and network systems.
- Configured system settings for optimal performance and usability.
- Provided technical support for customers onsite or remotely via telephone or email.
- Maintained accurate documentation of installation activities.
- Inspected existing systems to ensure compliance with safety regulations and customer requirements.
- Repaired malfunctioning components in existing systems as needed.
- Assisted other technicians with complex installations when necessary.
- Resolved customer complaints related to installation issues in a timely manner.
- Verified that all parts were present before beginning the installation process.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Tested completed installations to verify functionality and compatibility with other devices.
- Assisted in training other technicians on best practices for installation procedures.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
HS Diploma -
Huntington High School
06.2009
Skills
- Telecommunications
- Installation planning
- Equipment Installation
- Job Planning
- Troubleshooting skills
- Project Management
- Diagnostic abilities
- Assembly and installation
- Installation tools
- Drawing interpretation
- Maintenance and repair
- Quality Assurance
- Software configuration
- Worksite safety
- Work Inspection
- Power Tools Operation
- Cable Management
- Customer Service
- System Configuration
Certification
ButterflyMX, 01/01/21
Otherskillstools
- Hammer Drill
- Power Drill
- Impact Drill
- Dremel
- Jig Saw
- Rj45 & BNC Crimper
- Spot Monitor
- Volt Meter
- Kleins
- Tweakers
- Sawzall
Timeline
Installation Technician
ESSI - Electronic Security Services, Inc.
02.2013 - Current
HS Diploma -
Huntington High School
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