IVORY McWhite

• Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
• Collaborated with team members to streamline processes, enhancing workflow and productivity.
• Tracked customer interactions using ERX Enterprise, Next Gen Caretend, CPR+, RingCentral, and Genesys systems to maintain accurate records. Supported phone system operations to enhance communication efficiency.
• Assisted in training new associates, fostering a collaborative learning environment.

• Connect and Coordinate with patients for their specialty medication fill through inbound and outbound calls.
• Accurately, facilitate the creation of ship sheet details for the shipping process.
• Interact effectively with other departments to deliver high level of patient care and teamwork.
• Assist with the mitigation of ship sheet errors.

October 2020- current Patient Care Training Coordinator

• Orientate and instruct specialize training for new hires.
• Provide refreshers training for existing associates within the specialty pharmacy.
• Create new content for pharmacy facility 5315 and host in-class style and virtual training.

• Provide high-quality customer service in a call center setting. Facilitate and specialize in A/R returns on customer's credit card. Provide expertise in applying payments to customer's account.