Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
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Ivory Sanderfer

Mansfield,Ohio

Summary

Productive professional committed to delivering high-quality results with little supervision. Skilled in assisting with payroll, data entry, and scheduling. Communicative and mature professional offering outstanding clerical abilities paired with enthusiastic personality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Team Lead

H&R Block
Mansfield, Ohio
10.2022 - 04.2024
  • Provided support to team members in resolving complex customer issues.
  • Organized and conducted regular team meetings to review performance, set objectives and discuss strategies for improvement.
  • Responded quickly to customer inquiries, concerns, or complaints in a professional manner.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Organized client meetings to provide project updates.

Customer Service Representative

Cigna Healthcare
St. Louis, Missouri
07.2020 - 02.2022
  • Inbound call center.
  • Refilling prescriptions.
  • Update or change patient address or phone number.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Reviewed prescriptions for accuracy and completeness prior to dispensing.
  • Consulted with patients to explain medication use, side effects and dosage directions as prescribed.

Home Health Aid

Best Choice Home Health Care, LLC
St. Louis, Missouri
07.2019 - 07.2020
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.

Education

Medical Administrative Assistant -

MedCertify
08-2024

Electronic Health Records -

MedCertify
08-2024

Medical Billing and Coding -

MedCertify
08-2024

Some College (No Degree) - Business Administration And Management

Stevens Institute of Business & Arts
St Louis, MO

Skills

  • EHR proficiency
  • Billing and ICD-10/CPT coding
  • HIPAA compliance
  • Medical terminology
  • Insurance claims processing
  • Appointment scheduling
  • Patient chart management
  • Healthcare software
  • Customer Service Representative

Certification

Medical Administrative Assistant with Electronic Health Records and Medical Billing and Coding : August 12, 2024

References

References available upon request.

Timeline

Associate Team Lead

H&R Block
10.2022 - 04.2024

Customer Service Representative

Cigna Healthcare
07.2020 - 02.2022

Home Health Aid

Best Choice Home Health Care, LLC
07.2019 - 07.2020

Medical Administrative Assistant -

MedCertify

Electronic Health Records -

MedCertify

Medical Billing and Coding -

MedCertify

Some College (No Degree) - Business Administration And Management

Stevens Institute of Business & Arts

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Ivory Sanderfer