Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Ivory Towner

Calera,AL

Summary

Motivated criminal justice student seeking employment in law enforcement to gain hands-on experience. Outgoing and friendly with strong drive to succeed. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Cashier

Lowes Distribution Center
Alabaster , AL
03.2023 - 01.2024
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Checked personal identifications to uphold security measures and procedures.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Cashier

Spin Cleaners
Pelham , AL
11.2021 - 02.2023
  • Incorporated conflict resolution techniques while handling disputes or complaints between customers and staff.
  • Maintained integrity and honesty while handling business accounts that contained thousands of dollars.
  • Identified and resolved discrepancies and errors in customer accounts..
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

After School Counselor

Helena Intermediate School
Helena, AL
12.2018 - 03.2020
  • Collaborated with parents and school faculty to address problems and grow student success.
  • Assisted in implementing a diverse and friendly environment for 6-12 year olds.
  • Provided crisis intervention services when needed.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Encouraged constructive communication among peers through problem solving techniques.
  • Developed and nurtured open channels of communication between staff, children, and parents.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Monitored student behavior during recreational activities and provided appropriate feedback when necessary.

Education

Bachelor of Arts - Criminal Justice

The University of Alabama
Tuscaloosa, AL
05-2024

Skills

  • Microsoft Programs: Word, Excel, Sheets, and Presentation
  • Email Platforms: Outlook, Google mail
  • Online Platforms: Twitter, Instagram, Facebook, and Youtube
  • Clear communicator in interpersonal conversation
  • Active and attentive listener
  • Adaptable to diverse and unfamiliar environments

Volunteer Work

Westwood Baptist Church (Vacation Bible School 2021-2022)

  • Supervised minors ranging from 6 to 12 years old.
  • Collaborated with staff members to ensure safety measures where being followed and upheld.
  • Practiced active listening techniques with students to provide a safe and comforting environment.
  • Communicated in a friendly and encouraging tone to ensure trust and a positive rapport when providing directions to students.

Barber Motor Sports (Car Corral 2021)

  • Demonstrated a desire to comprehend questions and concerns.
  • Communicated directions to 300 drivers parking their cars in designated areas to maintain safety.
  • Incorporated verbal and nonverbal commands when giving directions to multiple car clubs containing over 300 members.

Timeline

Cashier

Lowes Distribution Center
03.2023 - 01.2024

Cashier

Spin Cleaners
11.2021 - 02.2023

After School Counselor

Helena Intermediate School
12.2018 - 03.2020

Bachelor of Arts - Criminal Justice

The University of Alabama

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Ivory Towner