Ivory Windom
Burnham,Illinois
Summary
27 year old dedicated social services worker that provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Client-driven, with 4 years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex billing and paperwork.
Overview
5
5
years of professional experience
Work History
Crisis Intervention Specialist
Bobby E Wright Behavioral Health
06.2024 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
Social Services Career Trainee
Illinois Department Of Human Services
12.2023 - Current
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
- Described procedures, requirements and benefits to clients and interested parties.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
Social Services Director
Pavilion Of South Shore
05.2023 - 12.2023
- Developed and created programs and monitored effectiveness against individual resident needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Coordinated individual referrals to obtain community services, advocated for over 100 resident needs and resolved roadblocks.
Social Services Director
Alden Lakeland
03.2022 - 05.2023
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Coordinated individual referrals to obtain community services, advocated for over 100 resident needs and resolved roadblocks.
Community Support Specialist, Case Manager
Thresholds
08.2020 - 03.2022
- Assisted in implementation of community support services in alignment with needs.
- Produced crisis management and intervention plans for communities in need.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Customer Service Manager
Walmart
07.2019 - 07.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Bachelor of Arts - Psychology
Illinois State University
05.2020
Skills
- Quality background in human behavior
- Assessment Pro, PSSAR Screenings
- MDS, Medicare/CMI
- Certified in IM-CANS
- Crisis intervention
- Care plans
- Financial Planning
- Stress Management
- Applied Behavioral Analysis
- Case Documentation
Timeline
Crisis Intervention Specialist
Bobby E Wright Behavioral Health
06.2024 - Current
Social Services Career Trainee
Illinois Department Of Human Services
12.2023 - Current
Social Services Director
Pavilion Of South Shore
05.2023 - 12.2023
Social Services Director
Alden Lakeland
03.2022 - 05.2023
Community Support Specialist, Case Manager
Thresholds
08.2020 - 03.2022
Customer Service Manager
Walmart
07.2019 - 07.2020
Bachelor of Arts - Psychology
Illinois State University
Similar Profiles
Brison BlackwellBrison Blackwell
Chief Operations Officer at Bobby E. Wright CBHCChief Operations Officer at Bobby E. Wright CBHC
LATANYA NORRISLATANYA NORRIS
Case Manager at Bobby E Wright CBHCCase Manager at Bobby E Wright CBHC
Megan ApolitoMegan Apolito
PATH Case Manager III at Bobby E. Wright CBHCPATH Case Manager III at Bobby E. Wright CBHC