Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Ivoryuna Shreeves

Washington,DC

Summary

Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.

Overview

3
3
years of professional experience

Work History

desk assistant

Rosedale boys and girls club
Washington DC
04.2022 - 08.2022
  • Make sure guest signed in properly
  • tended to any problems that occurred inside the building
  • Assisted with the organization of office supplies, equipment, and documents.
  • Provided customer service to guests visiting the office.
  • Answered phone calls and emails in a timely manner.
  • Greeted visitors at the front desk and directed them accordingly.

sales associate

Journeys
Washington DC
11.2019 - 01.2022
  • Utilize the use of my communication skills in order to meet my sales goal in a timely manner
  • Maintained up-to-date knowledge of store merchandise and policies.
  • use my creative mind to display everything in the store front
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.

Education

Bachelor of Science - Psychology

North Carolina Central University
Durham, NC
05-2024

highschool diploma -

Richard Wright public charter school for journalism and media arts
05.2020

Skills

  • Time management
  • Creativity
  • Meeting deadlines
  • Sales Strategies
  • Reading comprehension skills
  • Cash Register Operation
  • Verbal/written communication
  • Listening Skills
  • Display Setup
  • Strong Organization
  • Leadership
  • Good communication skills
  • Computer skills
  • Money management
  • Maintaining records
  • Message Taking
  • Lobby Housekeeping
  • Confidentiality
  • Calendar Management
  • Upselling
  • Customer Needs Assessment
  • Order Processing
  • Payment Processing
  • Sales Development
  • Product Sales
  • Cash Handling
  • Conflict Resolution
  • Problem-Solving
  • Money Handling
  • Inventory control procedures
  • Reliable and punctual
  • Strategic Planning
  • Positive and professional
  • Store Opening and Closing
  • Exceptional customer service
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Shipment Processing
  • Multi-tasking strength
  • Problem-solving skills
  • Goal-Oriented
  • Time Management
  • Policy and Procedure Adherence
  • Flexible Schedule
  • Client Service
  • Sales Training

Awards

  • Writer of the year-awarded by dr.marco clark
  • 3rd place writing award - awarded by oneworld education

Timeline

desk assistant

Rosedale boys and girls club
04.2022 - 08.2022

sales associate

Journeys
11.2019 - 01.2022

Bachelor of Science - Psychology

North Carolina Central University

highschool diploma -

Richard Wright public charter school for journalism and media arts

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Ivoryuna Shreeves