Ivoynual Daley
Hampton,VA
Summary
Compassionate and experienced mental health professional with over 15 years of experience supporting diverse populations in clinical, residential, and community settings. Dedicated case management professional skilled in conducting comprehensive needs assessments, coordinating care plans, and facilitating referrals to external agencies to ensure access to essential services. Proven ability to manage complex caseloads, maintain accurate documentation, advocate for client rights and long term stability. Adept at crisis intervention, trauma-informed care, and collaborative team engagement. Currently pursuing advanced education in psychology and holistic counseling to deepen impact and expand service capabilities
Overview
21
21
years of professional experience
Work History
Behavioral Technician
The Vines Hospital
Ocala, Florida
01.2024 - 11.2024
- Maintained comprehensive patient records documenting care delivery, behavioral observations, progress notes and treatment concerns in compliance with regulatory standards
- Facilitating therapeutic group sessions implementing evidence-based modalities including art therapy, recreational therapy, and music therapy
- Monitored and recorded vital signs (pulse, respiration, temperature, pulse ox) for psychiatric patients, promptly reporting abnormalities to clinical staff.
- Trained and monitored new staff on psychiatric interaction protocols, safety procedures, and de-escalation techniques
- Conducted continual behavioral monitoring and risk assessment, escalating significant changes to supervising staff
- Maintained secure therapeutic milieu adhering to facility safety protocols and regulatory requirements
- Supported clients in developing independent living skills including budgeting, time management, and self-care routines
Sales Associate
Shoe Dept
Ocala, Florida
01.2023 - 09.2023
- Delivered personalized customer service, resulting in increased satisfaction and repeat business.
- Leveraged product knowledge and current promotions to drive upselling and boost revenue
- Guided customers to ideal products through active listening and tailored recommendations
- Maintained a clean, organized store environment that enhanced the shopping experience
- Resolved customer concerns and returns with professionalism, preserving bread loyalty
- Accurately processed transactions and balanced cash drawer with zero discrepancies
- Collaborated with team members to exceed daily sales targets and improve store performance
Caseworker
Volunteers Of America Of Florida
Ocala, FL
03.2023 - 08.2023
- Evaluate clients and formulate individualized service plans outlining short-term and long-term goals.
- Meet with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Follow strict policies and procedures to maintain client confidentiality and keep data private.
- Make appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Coordinate between various entities to manage cases.
- Record comprehensive case notes and follow up documentation for admitted and transferred clients.
- Conduct screening and intake process using effective listening to asses to determine clients' eligibility and suitability for program.
Mental Health Trainee Aide
Capital District Psychiatric Center
Albany, New York
01.2008 - 09.2021
- Documented observations, interventions, and concerns in patient charts and electronic systems,sustaining continuum of care from admission through to discharge.
- Verified patient health history and contact information for chart accuracy.
- Managed office duties and responsibilities such as answering phone calls, scheduling appointments, logging in and assisting in administration of medication.
- Documented patient interactions in compliance with HIPAA requirements along with utilizing crisis intervention behavior modification and mindfulness techniques to deescalate client mental health symptoms.
- Quickly identify and search for solutions to patient issues as well as make quality decisions changes in client appearance, behavior or ability to towards treatment plan goals.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Recorded and closely monitored patient behaviors and progress to effectively make individualized service objective plans dealing with areas pertaining to daily living skills, medication management treatment, community integration and other subjects for each patient.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
- Participated in an ongoing series of mandated online and in house building trainings for awareness concerning potentially dangerous situations including self defense for the safety of staff.
- Maintain a professional attitude and dependable work ethics with the ability to work in a stressful environment while remaining calm.
Case Planner
Trinity
Albany, NY
10.2003 - 12.2007
- Met with clients to actively access and search for the solutions to their problems by making qualified decisions based on their current situation.
- Identified appropriate community resources and provided referrals to and for housing, domestic violence, employment, education, and substance abuse treatment resource services.
- Entered client data into centralized database and maintained up-to-date case records for all cases.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
Education
Psychology
Metaphysical School of Sedona
Sedona, AZSome College (No Degree) - Psychology
Hudson Valley Community College
Troy, NYPsychobiology
Southern New Hampshire University
Hooksett, NHSkills
- Highly Effective Communication
- Interpersonal and Written Communication
- Records Management
- Group Facilitation
- Case Documentation
- Treatment Planning
- Patient Support
- Issue Identification and Resolution
- Client Engagement
- Service Assistance and Support
Education and Training
other
Timeline
Behavioral Technician
The Vines Hospital
01.2024 - 11.2024
Caseworker
Volunteers Of America Of Florida
03.2023 - 08.2023
Sales Associate
Shoe Dept
01.2023 - 09.2023
Mental Health Trainee Aide
Capital District Psychiatric Center
01.2008 - 09.2021
Case Planner
Trinity
10.2003 - 12.2007
Psychology
Metaphysical School of Sedona
Some College (No Degree) - Psychology
Hudson Valley Community College
Psychobiology
Southern New Hampshire University