Brianna Stone
Columbus,IN
Summary
Dynamic Sales Representative with a proven track record at Verizon, excelling in customer service and management. Enhanced transaction efficiency, reducing wait times significantly. Skilled in data analysis and communication, fostering strong customer relationships and loyalty. Committed to continuous improvement, optimizing staffing and operational workflows for superior service delivery.
Overview
4
4
years of professional experience
Work History
Sales Representative
Verizon
1343 N National Rd
03.2026 - Current
- Supervised cashiers to ensure efficient customer transactions and adherence to company policies.
- Trained and mentored staff on register operations and customer service best practices.
- Implemented workflow improvements that enhanced transaction speed and reduced wait times.
- Conducted regular audits of cash drawers for accuracy and compliance with company standards.
- Collaborated with management to develop strategies for improving customer satisfaction scores.
- Resolved escalated customer issues, maintaining high levels of service and loyalty.
- Analyzed sales data to forecast staffing needs during peak hours, optimizing labor resources.
- Monitored performance metrics, providing feedback to team members for continuous improvement efforts.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Optimized shift schedules to ensure adequate staffing levels during busy periods while minimizing labor costs.
- Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Head Cashier Supervisor
Lowes Home Improvment
3500 10th St
11.2022 - 02.2026
- Supervised cashiers to ensure efficient customer transactions and adherence to company policies.
- Trained and mentored staff on register operations and customer service best practices.
- Implemented workflow improvements that enhanced transaction speed and reduced wait times.
- Conducted regular audits of cash drawers for accuracy and compliance with company standards.
- Collaborated with management to develop strategies for improving customer satisfaction scores.
- Resolved escalated customer issues, maintaining high levels of service and loyalty.
- Analyzed sales data to forecast staffing needs during peak hours, optimizing labor resources.
- Monitored performance metrics, providing feedback to team members for continuous improvement efforts.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Optimized shift schedules to ensure adequate staffing levels during busy periods while minimizing labor costs.
- Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
High School Diploma -
Columbus East Highschool
Columbus02.2023
Skills
- Customer Service
- Computer Skills
- Data Entry
- Management
- Chart (Exel)
- Computer Operation
- Basic Math
- Communication Skills
- Merchandising
- De-Escalation
Timeline
Sales Representative
Verizon
03.2026 - Current
Head Cashier Supervisor
Lowes Home Improvment
11.2022 - 02.2026
High School Diploma -
Columbus East Highschool