Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivy Ayala-Aguilar

Cottage Grove,MN

Summary

I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am also bilingual with 15 years studying and speaking spanish.


Overview

13
13
years of professional experience

Work History

Shift Manager

Wendys
08.2023 - Current
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Shift Manager

Popeyes
06.2014 - 08.2023
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Shift Manager

Arbys
03.2012 - 06.2014
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

High School Diploma -

Cooper High School
New Hope MN
06.2014

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Staff Motivation
  • Accurate money handling
  • Punctual and Reliable
  • Handling Customer Complaints
  • Training and mentoring
  • Team Development

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

Wendys
08.2023 - Current

Shift Manager

Popeyes
06.2014 - 08.2023

Shift Manager

Arbys
03.2012 - 06.2014

High School Diploma -

Cooper High School

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Ivy Ayala-Aguilar