Ivy Brandenburg
Grand Forks,North Dakota
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
2
2
years of professional experience
Work History
Concessions Manager
The Ralph Engelstad Arena
10.2023 - Current
- Increased overall customer satisfaction by implementing efficient service standards and streamlining concession operations.
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
- Developed marketing strategies to promote special offers and drive foot traffic to the concessions stand.
Shift Lead
Dairy Queen
05.2023 - 08.2023
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
Facility Operations
Lifetime Fitness
07.2022 - 01.2023
- Maintaining a clean and safe gym
- Greeting and introducing myself to customers
- creating a great environment for our guests
Education
No Degree - Forensic Science
University of North Dakota
Grand Forks, ND12.2027
High School Diploma -
Elk River High School
Elk River, MN06.2023
Skills
- Food Prep
- Marketing
- Menu Planning
- Customer Service
- Money Handling
- Employee Supervision
- Team Leadership
- Problem-Solving
Timeline
Concessions Manager
The Ralph Engelstad Arena
10.2023 - Current
Shift Lead
Dairy Queen
05.2023 - 08.2023
Facility Operations
Lifetime Fitness
07.2022 - 01.2023
No Degree - Forensic Science
University of North Dakota
High School Diploma -
Elk River High School
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